Julio C. Tello

- IBM and Kyndryl Supplier - Assigned to the BCP Chorrillos project
- Ticket Service to certify changes in Client requests
- Interaction with Jenkins, Azure tools
- Interaction with SQL Server and Oracle Applications
- Interaction with the Endevor tool
- Execution of Production Moves in Linux / AIX / Windows OS

• IBM and Kyndryl vendor - Assigned to the BCP Chorrillos project
• Ticket Service to certify changes in Client requests
• Interaction with Jenkins, Azure tools
• Interaction with SQL Server and Oracle Applications
• Interaction with the Endevor tool
• Execution of Production Moves in Linux / AIX / Windows OS
• Diagnosed and troubleshot hardware, software and network issues.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated closely with other departments to provide tailored technology -solutions that addressed their specific needs or challenges.

• Technical support for store, cat and contact center teams-Gmail account management-Kaspersky console administration-Configuration of laptops and computers for office staff-Computer configuration for store staff.
• Configuration and Installation of Printers and ticket vending machines-Inventory of company equipment (Computers, Printers, Ticketers, etc.) .
• Configuration and Update of Annexes-Backup of equipment from different areas.
• Management of staff cell phone inventory-Installation and update of office365.
• Renewal of old office laptops-Compatible with the Contact Center Xcally VPN service.-Basic Cisco Meraki console management for company routers and switches .
• Diagnosed and troubleshot hardware, software and network issues.

• Interaction with the Remedy tool for network monitoring .
• Coordination with transnational companies to send support for network breakdowns.
• Frequent troubleshooting via console to validate network status.
• Sending results to keep the client informed of the status of the connections.
  
  
  

• Installation of digital signature certificates for different companies.
• Technical support for the IT area of Peru Media Security.
• Basic management of the company's database.
• Maintenance of communications rack equipment.
• Structured cabling and equipment renewal.
• Use of the Freshdesk ticketing system.
• Remotely support digital certificate users.
• Increased overall product quality through meticulous attention to detail during operation processes.