Karina Luz Duran Garay
Lima
Summary
I have a degree in Hospitality and Tourism Management. I am a person who strives at all times to ensure customer satisfaction. I have extensive experience in the Hospitality and Tourism sector and a solid knowledge in Customer Service. I am able to work both in a team and independently, according to the needs. My goal is to grow professionally providing a quality service so that the customer is satisfied and to be part of a solid company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RECEPCIONIST
HOTEL CASA PORTA BOUTIQUE
03.2023 - 03.2024
- Check in and check out process.
- Handled of FNS Rooms Hotel System.
- Invoicing, cash handling and balancing.
- Experience in the use of POS, payments with credit cards, debit cards and cash (soles and dollars).
- Attend to complaints in a very courteous manner and provide solutions to any problems that guests may have during their stay.
Provide tourist information, recommend restaurants and activities in the area.
Constant coordination with the housekeeping area. - Manage reservations and cancellations (No shows).
- Allocation of rooms after review of requirements.
- Stock control of products for sale.
- OTAS (booking) management.
- Night audit and reporting.
- Kept reception area clean and neat to give visitors positive first impression.
GUEST SERVICE REPRESENTATIVE | FRONT DESK AGENT
JW MARRIOTT AUSTIN
10.2021 - 10.2022
- Check-in and check-out management.
- Management of the JW Marriott Hotel System.
- Provided of exceptional customer service during your stay at the hotel.
- Checking room availability on the in-house reservation platform.
- Taking in room dining orders.
- Inform guests about the services offered at the hotel.
- Answering internal and/or external phone calls, transferring them to the correct departments.
- Sending folios to guests' e-mail when required.
- Making daily reports according to the different shifts.
PROCESS GUIDE
ICPNA Instituto Cultural Peruano Norteamericano
01.2020 - 03.2020
- Refer people to the appropriate areas according to their needs.
- Support students to enroll online.
- Support in the delivery of books.
HOUSEKEEPER
BOYNE MOUNTAIN RESORT
12.2018 - 03.2019
- Cleanliness of the rooms and public areas of the resort such as the waterpark.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
COOKING HELPER
DNC SPORTSERVICE
11.2017 - 03.2018
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Worked with chef to prepare daily food specials and other supplies.
- Maintained a clean and organized kitchen workspace to ensure efficient meal preparation and service.
- Stocked and rotated food items according to expiration dates.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Customer service on game days.
WAITRESS
LA CROCANTE GOURMET
01.2016 - 01.2017
- Take customer's food orders.
- Inspected dishes and utensils for cleanliness.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
HOUSEKEEPER
SWISSHOTEL LIMA
01.2016 - 12.2016
- Clean occupied and empty rooms assigned by the housekeeping supervisor.
- Support in cleaning the common areas of the hotel.
- Verified cleanliness and organization of storage areas and carts.
BANQUET SERVER
HOYLE HOSPITALITY CONSULTING
01.2015 - 01.2016
- Served meals to customers according to established guidelines.
- Inspected dishes and utensils for cleanliness.
- Maintained flexible work schedule to meet event needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Responded to guest inquiries and requests promptly and courteously.
RECEPCIONIST
HITCHHIKERS HOSTEL
01.2013 - 01.2014
- Attention to guests, providing them with useful information for their trip and trying to make their stay the best at the hostel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
Education
Opera (Hospitality System) -
01.2020
Degree - Hospitality And Tourism Management
01.2013
English
01.2010
Skills
Customer Service
Patience and kindness
Ability to deal with conflicts
Good presence
Punctual and Reliable
Proficiency in computer tools
Languages
Español
Proficient
C2
Inglés
Upper intermediate
B2
References
- Francesco Garcia Godos Ponce de Leon - Casa Porta Boutique's General Manager - hostalporta686@gmail.com
- Danny Aviles, Front Office Manager – JW Marriott Austin, Daniel.aviles@whitelodging.com
- Kiana Castle, Front Office Manager – JW Marriott Austin, Kiana.castle@marriott.com
- Olivia Stark, Front Desk Manager – JW Marriott Austin, Olivia.stark@whitelodging.com
- James Kottman, Night Audit Manager – JW Marriott Austin, James.kottman@marriott.com
- Scott Van Huis, Human Resources – Boyne Mountain Resort, svanhuis@boynemountain.com
- Carol E. Mehler, Human Resources – DNC Columbus Sportservice, cmehler@delawarenorth.com
- Miguel Yanez Cook, Gerente General – Hitchhikers Hostel, myaco@hotmail.com
Certification
from January 3rd 2024 to January 3rd 2026.
Timeline
RECEPCIONIST - HOTEL CASA PORTA BOUTIQUE
03.2023 - 03.2024
GUEST SERVICE REPRESENTATIVE | FRONT DESK AGENT - JW MARRIOTT AUSTIN
10.2021 - 10.2022
PROCESS GUIDE - ICPNA Instituto Cultural Peruano Norteamericano
01.2020 - 03.2020
HOUSEKEEPER - BOYNE MOUNTAIN RESORT
12.2018 - 03.2019
COOKING HELPER - DNC SPORTSERVICE
11.2017 - 03.2018
WAITRESS - LA CROCANTE GOURMET
01.2016 - 01.2017
HOUSEKEEPER - SWISSHOTEL LIMA
01.2016 - 12.2016
BANQUET SERVER - HOYLE HOSPITALITY CONSULTING
01.2015 - 01.2016
RECEPCIONIST - HITCHHIKERS HOSTEL
01.2013 - 01.2014
EPU San Martín De Porres University - Opera (Hospitality System),
Inca Garcilaso De La Vega University - Degree, Hospitality And Tourism Management
Instituto Cultural Peruano Norteamericano - , English
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