KARINA SOBENES YNOUE
Lima
Summary
Graduate of the Hospitality and Restaurant Management, ranked in the top five.
I´m a professional with excellent organizational skills and extensive work experience, focused on teamwork, problem-solving skills, and ability to work under pressure, with an excellent customer service and responsibility
I look up for constantly career growth that will allow me to develop my skills and knowledge.
Overview
12
12
years of professional experience
Work History
Own bussines
Dakars Advice and Services
Lima
12.2014 - Current
- Resolved customer complaints.
- Negotiated contracts with clients for catering services.
- Financial management.
Lead Customer Service Agent
Talma Servicios Aeroportuarios S.A.C
12.2022 - 09.2024
- Support SOD
- Management and organization of the assigned team.
- Verification of daily tasks.
- Managed customer inquiries and resolved issues or problems efficiently and effectively.
- Training and monitoring of the assigned team and new team members.
- Administrative tasks.
- Monitored team performance and provided them feedback.
- Coordinated communication between different areas or departments.
Customer service agent
Talma Servicios Aeroportuarios S.A.C
lima
01.2022 - 12.2022
- Welcomed passengers at the airline check-in counter.
- Verified passengers' travel documentation.
- Provided boarding passes and baggage tags to customers.
- Provided information on baggage policies and additional fees.
- Assisted customers with reservations or rebookings.
- Resolved issues or problems related to luggage's loss or damage.
- Supported passengers with special needs, including reduced mobility and unaccompanied minors.
- Coordinated with ground staff and crew to ensure efficient service.
- Provided excellent customer service at all times.
Call center agent - Administrative assistant
Servicios Compartidos de Restaurantes S.A.C
Lima
09.2021 - 01.2022
- Management of problems or issues of clients.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Customer service
- Administrative tasks
Operations and Logistics Assistant
Pachamarket Perú S.A.C
Lima
11.2020 - 08.2021
- Development of projects and programs to improve customer the service experience.
- Administrative tasks
- Coordinated shipping schedules.
- Coordinate and plan meetings.
- Assisted in processing purchase orders and tracking shipments.
- Collaborated with cross-functional teams members.
Customer service staff
Ep de Franquicias S.A.C
Lima
08.2020 - 10.2020
- Handled cash transactions, payments procedures.
- Greeted customers, answered inquiries and resolved customer complaints.
Customer service agent
Trans American Airlines – AVIANCA
Lima
10.2017 - 04.2020
- Welcomed passengers at the airline check-in counter.
- Verified passengers' travel documentation.
- Provided boarding passes and baggage tags to customers.
- Provided information on baggage policies and additional fees.
- Assisted customers with reservations or rebookings.
- Resolved issues or problems related to luggage's loss or damage.
- Supported passengers with special needs, including reduced mobility and unaccompanied minors.
- Coordinated with ground staff and crew to ensure efficient service.
- Provided excellent customer service at all times.
Hostess - Administrative assistant
Restaurante Punto Marino
Lima
09.2016 - 08.2017
- Greeted and welcomed the customer.
- Managed reservations
- Coordinated with differente areas to ensure timely service for all customer.
- Assisted in training new staff on hosting procedures and customer interaction.
- Supported special events by organizing seating and coordinating staff schedules.
Customer service - Front desk
Bazar Angamos
Lima
06.2013 - 12.2014
- Handle cash and credit card payments.
- Assisted customers with product inquiries and provided excellent service.
Education
Hospitality And Tourism Management
Instituto San Ignacio De Loyola
Lima2015
Cooking School - Centro Cultural Peruano Japonés
2012
Instituto di Cultura di Lima
2012
San Antonio De Padua school
2010
Skills
- Customer service
- Time management skills
- Teamwork and collaboration
- Organizational skills
- Adaptability
- Friendly, positive attitude
- Team management
- Problem-solving and conflit resolution
- Effective communication
Personal Information
- Date of Birth: 10/05/1993
- Nationality: Peruana
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Italian
Elementary (A2)
A2
Timeline
Lead Customer Service Agent
Talma Servicios Aeroportuarios S.A.C
12.2022 - 09.2024
Customer service agent
Talma Servicios Aeroportuarios S.A.C
01.2022 - 12.2022
Call center agent - Administrative assistant
Servicios Compartidos de Restaurantes S.A.C
09.2021 - 01.2022
Operations and Logistics Assistant
Pachamarket Perú S.A.C
11.2020 - 08.2021
Customer service staff
Ep de Franquicias S.A.C
08.2020 - 10.2020
Customer service agent
Trans American Airlines – AVIANCA
10.2017 - 04.2020
Hostess - Administrative assistant
Restaurante Punto Marino
09.2016 - 08.2017
Own bussines
Dakars Advice and Services
12.2014 - Current
Customer service - Front desk
Bazar Angamos
06.2013 - 12.2014
Hospitality And Tourism Management
Instituto San Ignacio De Loyola
Cooking School - Centro Cultural Peruano Japonés
Instituto di Cultura di Lima
San Antonio De Padua school
Similar Profiles
Sravani PediredlaSravani Pediredla
Administrative Assistant volunteer at Tulia Legal Advice and Holistic ServicesAdministrative Assistant volunteer at Tulia Legal Advice and Holistic Services
NOBHASO GILA MNIKINOBHASO GILA MNIKI
Engineering Technician at Engineering Advice and Services Pty LtdEngineering Technician at Engineering Advice and Services Pty Ltd
Asmath ShaikAsmath Shaik
Project Community Digital Volunteer at Coventry Independent Advice ServicesProject Community Digital Volunteer at Coventry Independent Advice Services
Edson Amos Luna TiclavilcaEdson Amos Luna Ticlavilca
Senior AI Engineer at EncoraSenior AI Engineer at Encora
Sean CochraneSean Cochrane
Security Officer at Capitol Asset Protection INCSecurity Officer at Capitol Asset Protection INC