KARLA GUTIERREZ
Lima
Summary
Proven leader in operations management at DPW LOGISTICS SRL, adept in team leadership and problem-solving. Enhanced customer satisfaction and operational efficiency through innovative strategies, leading to significant performance improvements. Skilled in decision-making and planning, with a track record of empowering teams and optimizing processes for sustainable growth.
Overview
10
10
years of professional experience
Work History
Operations Manager Freight Forwarding
DPW LOGISTICS SRL
Callao
05.2022 - Current
- Supervised operations - customer service staff and kept employees compliant with company policies and procedures (SOP,IPR)
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines with different areas such as billing,collections,payment to suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported month end balance on key performance metrics to senior management.
- Empowered employees to take ownership of their responsibilities, leading to increased incomes and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Business Executive NVOCC
DPW LOGISTICS SRL
CALLAO
07.2021 - 04.2022
- Developed strategy to combat increased competitive presence within territory.
- Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Managed and organized internal communication to hold staff priorities.
- Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
Commercial Analyst
DPW LOGISTICS SRL
CALLAO
06.2020 - 06.2021
- Performed other duties to support goals and objectives of relationship management teams.
- Researched industry-specific information from outside sources.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Implemented effective monitoring systems, tracking KPIs for continuous performance improvement across the organization.
- Analyzed and negotiate international freight rates, terms and conditions.
- Conducted thorough market research, leading to the identification and exploitation of new business opportunities.
- Increased sales revenue by identifying and analyzing market trends to improve commercial strategies.
- Supported sales team by providing timely information on customer needs, preferences, and behaviors through detailed market analysis efforts.
Documentation and Appointment Coordinator
DPW LOGISTICS SRL
Callao
02.2014 - 05.2020
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
Education
BACHERLOR IN BUSINESS ADMINISTRATION - GLOBAL BUSINESS ADMINISTRATION
RICARDO PALMA UNIVERSITY
Lima, Peru03.2013
Advanced English - English
ICPNA
Lima, Peru02.2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Employee relations and conflict resolution
- Interpersonal Communication
- Client Relationships
- Process Improvement
aromatic candle creator
I have create a brand of aromatic candles aimed at providing balance in te spiritual and earthly part of people, is 100% soy wax, making candles manually relaxes me and help me start meditation and make each candle with an intention.
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Elementary
A2
Timeline
Operations Manager Freight Forwarding
DPW LOGISTICS SRL
05.2022 - Current
Business Executive NVOCC
DPW LOGISTICS SRL
07.2021 - 04.2022
Commercial Analyst
DPW LOGISTICS SRL
06.2020 - 06.2021
Documentation and Appointment Coordinator
DPW LOGISTICS SRL
02.2014 - 05.2020
BACHERLOR IN BUSINESS ADMINISTRATION - GLOBAL BUSINESS ADMINISTRATION
RICARDO PALMA UNIVERSITY
Advanced English - English
ICPNA