Katherine Adrianzén
Lima
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and customer services. Passionate committed to providing quality service and the best results.
Overview
2
2
years of professional experience
Work History
Medical Interpreter
Elite Language Services
12.2023 - 01.2024
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Help customer service agents or agency understand the Spanish speaking customer requesting help and be able to help them in other areas as possible
Customer Service and Sales Representative for AT&T
Teleperformance
04.2023 - 10.2023
- Persuade the customer to change their plan or the service they had with us to a better one or a new product
- Solve all the problems that the client has with our service and make a small report
- Manage both incoming and outgoing calls for the company, as well as managing other lines of communication such as e-mail and SMS
Customer Service Representative Netflix Campaign
Teleperformance
03.2023 - 04.2023
- Answer about 85 calls per day from customers with any problem with the Netflix service, be it programming, payment problem, configuration, subscription, etc.
- Make a report of each customer call in the Netflix database and send it to the respective state
- Make calls with the back office and technical area and it is necessary to achieve optimal performance for each client
- Every week attend an improvement meeting where all the agents meet with the operations leaders to propose improvements and a better flow of service for customers.
Customer Service Assistant for Walmart Campaign
Teleperformance
09.2021 - 11.2021
- Assisting and guiding customers at Walmart stores in the U.S. with any type of problem or inconvenience they may have.
- Derive reports and generate effective communication with managers and supervisors of the several Walmart stores on all cases carried out in their stores.
- Providing technical support and information to customers on various devices purchased at Walmart
Education
Bachelor of Science - Communications
San Ignacio De Loyola University
Lima09.2022
Bachelor of Science - International Business
San Ignacio De Loyola University
Miami, USA11.2021
Skills
- Cultural Insight
- Medical Support
- Bilingual Communication
- Attention to Detail
- Problem Solving
- Confidential Information Protection
- Call Management
- Emotional Intelligence
- Adaptability
- Medical Terminology Proficiency
- Calm and Professional Under Pressure
- Teamwork and Collaboration
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
German
Elementary
A2
Portuguese
Elementary
A2
Italian
Elementary
A2
Timeline
Medical Interpreter
Elite Language Services
12.2023 - 01.2024
Customer Service and Sales Representative for AT&T
Teleperformance
04.2023 - 10.2023
Customer Service Representative Netflix Campaign
Teleperformance
03.2023 - 04.2023
Customer Service Assistant for Walmart Campaign
Teleperformance
09.2021 - 11.2021
Bachelor of Science - Communications
San Ignacio De Loyola University
Bachelor of Science - International Business
San Ignacio De Loyola University
Similar Profiles
Tiana RuizTiana Ruiz
Speech Language Pathologist at Westchester Speech and Language ServicesSpeech Language Pathologist at Westchester Speech and Language Services
Lisa S. HollarsLisa S. Hollars
Speech-Language Pathology Assistant (SLP-Assistant) at Pediatric Speech and Language Services, Inc.Speech-Language Pathology Assistant (SLP-Assistant) at Pediatric Speech and Language Services, Inc.
Diliam PadronDiliam Padron
E.S.O.L. Instructor Specialist at ELS Language ServicesE.S.O.L. Instructor Specialist at ELS Language Services