Guesty
Katherine Almonacid
Lima,ARE
Summary
Knowledgeable and dedicated professional with extensive experience in hospitality and customer service industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Marbella Lane Rentals Company
03.2021 - Current
Bilingual Customer Support Agent
Teleperformance
08.2020 - 01.2021
Help Center Operator
Casa Andina Hotels
12.2019 - 05.2020
Receptionist
Pool Paradise Lima
01.2018 - 03.2018
Counter Sales Staff
Airport Express Lima
04.2017 - 01.2018
Housekeeper
Holiday Inn Grand Montana (Now Radisson Hotel Billings)
12.2014 - 02.2015
- Work & Travel Program
Public Attendant
Big Sky Resort
12.2013 - 02.2014
- Work & Travel Program
Education
E-Commerce -
Google Activate
Google Analytics for Beginners -
Google Analytics Academy
06.2023
Fundamentals of Digital Marketing -
Google Digital Garage
04.2020
Bachelor in Tourism and Hospitality Management -
Universidad de San Martin de Porres
07.2017
Photography Course for Beginners -
Escuela de Fotografía Fuera de Foco
05.2016
Skills
- Effective Team Leader
- Critical thinking and conflict resolution
- Positive Attitude
- Honesty and Integrity
- Flexibility and Adaptability
- Responsibility
- Microsoft Office
- Digital Photography
- Digital Marketing
- Spreadsheets
- Creativity
- Great Customer Service
- Appointment Scheduling
- Product Knowledge
- Coordination
Software
Breezeway
BookingPal
Lark
Languages
Spanish; Castilian
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Customer Service Representative
Marbella Lane Rentals Company
03.2021 - Current
Bilingual Customer Support Agent
Teleperformance
08.2020 - 01.2021
Help Center Operator
Casa Andina Hotels
12.2019 - 05.2020
Receptionist
Pool Paradise Lima
01.2018 - 03.2018
Counter Sales Staff
Airport Express Lima
04.2017 - 01.2018
Housekeeper
Holiday Inn Grand Montana (Now Radisson Hotel Billings)
12.2014 - 02.2015
Public Attendant
Big Sky Resort
12.2013 - 02.2014
E-Commerce -
Google Activate
Google Analytics for Beginners -
Google Analytics Academy
Fundamentals of Digital Marketing -
Google Digital Garage
Bachelor in Tourism and Hospitality Management -
Universidad de San Martin de Porres
Photography Course for Beginners -
Escuela de Fotografía Fuera de Foco
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