Katherine Ugarte Lazo
Lima
Summary
Degree in Hospitality Management with fourteen years of professional experience in Family Business, Transnational Corporations and Franchises at Business, Operations and Service Areas. My career objective focuses on positions related to commercial functions, administration, operations and services.
Overview
22
22
years of professional experience
Work History
Consultant
Katherine Ugarte Lazo
08.2014 - Current
- Development and improvement of processes and operating standard procedures.
- Development and improvement of processes and operating standard procedures
- Development of Quality Management and Occupational Health and Safety Systems.
- Corporate Advisory: Finance, Administration and Operations.
- Design and implementation of Integrated Management Systems.
Operations Manager
PIKEOS SAC
04.2013 - 07.2014
- Company Overview: Food and beverage company with Operations in concessions and restaurants with a turnover of US$ 1.4 MM
- Organization and restructuring of the Company.
- To assure the fulfillment and development of the internal control policies in the Administration, Sales, Commercial - Marketing, Accounting, Logistics, Health Occupational Safety and Environment, Human Resources, Operations and Customer Services areas.
- Supervision of 8 operations.
- Control of operational, financial and administrative expenses (Restaurants, Stores, Concessions Retail Services).
- Quality supervision during the operations applying the norms of Good Manufacturing Practice (GMP).
- Opening of new restaurant at the Jorge Chavez International Airport - 2013.
- Participate in Human Resource processes
- Achievements:
- Opening of new restaurant at the Jorge Chavez International Airport - 2013
- Development and implementation of restaurant Casacor Perú - 2013.
- Quality approved (75 %), Occupational Health and Safety (90 %) and Environmental (100 %) by SGS - 2013.
- Occupational Health and Safety audit approved (94 %) and Environmental (100 %) by SGS - Lima Airport Partners - 2014.
Logistics Chief
AEROPUERTOS DEL PERU SA
08.2010 - 11.2012
- Company Overview: Concessionary Company, part of Grupo Sandoval, whose main objective is the design, maintenance, improvement, conservation, operation and management of the 12 airports in the north and northeast of Peru with a turnover of US$100 MM
- Development of the Cafeterias and Convenience Stores Implementation Project for the 12 provincial airports
- Projects development (Retail services, offices, convenience stores, coffee shops or advertising spaces), leased commercial spaces or available areas
- Creation, design and elaboration of tools for purchasing and logistics management, policies and procedures for stocks control, inventories, replacement and arrival of new products.
- Updating of the suppliers for purchases in Lima
- Increase sales and profitability in terms of average tickets by each store, passenger flows, timings, and flight schedules.
- Drafting budgets per the objectives established in the commercial plan.
- Monitor Service Standards & Operating Procedures
- Coordinate with Legal Area update of commercial contracts.
- Lead a team from 11 to 20 employees.
- Participate in HR processes.
- Achievements:
- Project development and implementation of Coffee Shops and Convenience stores in provinces airports (Tumbes, Pisco, Iquitos, Talara, Anta and Pucallpa).
Manager
LA GRAN FRUTA SAC
10.2008 - 03.2009
- Company Overview: Juice bar franchise characterized by offering natural products made with fresh fruits with a turnover of US$ 2.0 MM
- Overseeing the operations of the franchise establishments.
- Managing and monitoring operational expenses and costs.
- Elaboration of budgets and management reports
- Selection, negotiation and tracking of suppliers
- Participate in HR processes.
- Lead a team from 70 to 90 employees
Contract Manager of Corporate Services
SODEXO PERU SAC
01.2008 - 01.2009
- Company Overview: A French Transnational Company that offers its services in 80 countries
- A Worldwide leading company in Food Services and Facilities Management with operations in companies from Lima and camps in provinces with a turnover of US$ 30MM
- To administer concession operations for Sodexo's clients in food services
- Control of costs and operating expenses of the planned budget
- Inventory control, elaboration of orders and generation of purchase orders
- Organization of Corporate and mass consumption events
- Fulfillment of management indicators established in the Operations Area
- In charge of cash management, petty cash, cash audits and clearances sales
- Supervision of the staff in the operation
- Technical training and tracking of the staff performance
- Guarantee the fulfillment of the quality indicators
- Supervision of themes related to industrial safety, presentation, maintenance and services provided during the operation
- Lead a team from 6 to 10 employees
- A French Transnational Company that offers its services in 80 countries
- A Worldwide leading company in Food Services and Facilities Management with operations in companies from Lima and camps in provinces with a turnover of US$ 30MM
- Achievements: Maximum qualification of quality standards 2009
- Achievement of target cost (2008 – 2009)
Junior Manager
DELOSI SA
01.2003 - 01.2008
- Company Overview: Business Group, operator of 11 franchises in Perú: Starbucks, Pinkberry, Chilis, Pizza Hut, KFC, Burger King, Doggis, Madam Tusán, Hotel Chicama Surf, Mad Science, Central Parking and Olive Garden with a turnover of US$ 178 MM
- Operations management in different premises of franchise KFC (Restaurants).
- To assure the fulfillment of the internal control policies in the administrative, sales, marketing, and customer service areas.
- Elaboration of budgets and financial forecasts.
- Administration of infrastructure and maintenance.
- Tracking of the mystery shopper's evaluation.
- Quality supervision during the operations (GMP).
- Manage expenses and inventory levels, order plans, and processing purchase orders.
- Arrange large-scale consumer events.
- Development store-specific marketing plans or strategies.
- Lead a team from 60 to 80 employees.
- Participate in HR processes.
- Achievements:
- Achievement of Balance Score Car (Customer Service, HR Management, Quality, Administrative Audit, Cash Flow and Budget).
- Sales increase above 5% over the projection and a cash flow above 23% over the projection.
- Increase sales +5% and cashflow +23% over financial projection - 2007.
Cast Member
WALT DISNEY WORLD
11.2002 - 01.2003
- Company Overview: Walt Disney World
- International College Program – Walt Disney World
Education
Degree in Hospitality Management -
Universidad San Ignacio De Loyola
Perú05.2005
Bachellor in Hospitality Management -
Universidad San Ignacio De Loyola
07.2003
Skills
- Management
- Microsoft
- Communication
- Problem- Solving
- Team Leadership & Development
- Client Relationships
Languages
English
Spanish
French
Timeline
Consultant
Katherine Ugarte Lazo
08.2014 - Current
Operations Manager
PIKEOS SAC
04.2013 - 07.2014
Logistics Chief
AEROPUERTOS DEL PERU SA
08.2010 - 11.2012
Manager
LA GRAN FRUTA SAC
10.2008 - 03.2009
Contract Manager of Corporate Services
SODEXO PERU SAC
01.2008 - 01.2009
Junior Manager
DELOSI SA
01.2003 - 01.2008
Cast Member
WALT DISNEY WORLD
11.2002 - 01.2003
Degree in Hospitality Management -
Universidad San Ignacio De Loyola
Bachellor in Hospitality Management -
Universidad San Ignacio De Loyola
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