Kathryn Jones
New Braunfels
Summary
Hardworking and reliable professional with experience in office management, human resources, and project management. Known for strong work ethic, honesty, and a commitment to transparency in all professional endeavors. Passionate about fostering a collaborative work environment that promotes growth and team support. Proven ability to effectively manage administrative tasks, support HR functions, and assist in project management, all while maintaining a focus on efficiency and clear communication.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Ally Emergency Room
11.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
Office Manager
Fahrenheit Marketing
06.2022 - 08.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Successfully stepped in as project manager when needed, managing multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
EMT-B
San Marcos Hays County EMS
06.2016 - 05.2022
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
Baker
Rolling in Thyme and Dough
10.2013 - 02.2016
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
Associate of Science - General Sciences
Austin Community College
Austin, Tx03-2021
EMT-B - Emergency Medical Technician
North Blanco County EMS
Blanco, Tx05-2016
Skills
- Customer service
- Insurance verification
- Payment collection
- Office management
- AP/AR
- Administrative support
- Payroll processing
- Account reconciliation
- Staff management
- Human resources
- Training and coaching
- Effective project management
Life Saving Award
Life saving award for putting my life on the line and assisting in the care of three injured police officers during an active shooter situation.
Timeline
Patient Service Representative
Ally Emergency Room
11.2024 - Current
Office Manager
Fahrenheit Marketing
06.2022 - 08.2024
EMT-B
San Marcos Hays County EMS
06.2016 - 05.2022
Baker
Rolling in Thyme and Dough
10.2013 - 02.2016
Associate of Science - General Sciences
Austin Community College
EMT-B - Emergency Medical Technician
North Blanco County EMS
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