Katia Borquez Vilchez
Lima
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Hennes & Mauritz. Proven ability to handle high-pressure situations while maintaining composure. Skilled in cash register operation and payment processing, delivering excellence in customer assistance and fostering positive relationships with clients.
Overview
6
6
years of professional experience
Work History
Cashier
Hennes&Mauritz
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Cashier
DETECTA CLÍNICA
01.2022 - 12.2022
- Maintained a clean and organized workspace, Greet patients personally and act with respect.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Processed patients appoinmets and accurately handled payment transactions.
Restaurant Waiter
Isolina Restaurant
08.2020 - 12.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Casino Cashier
Casino Mambo Sala De Juegos
12.2018 - 07.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Demonstrated flexibility by adapting quickly to changes in shift assignments or job duties as needed.
- Adhered strictly to anti-money laundering protocols by following proper identification verification procedures for large transactions.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
Education
English
02.2025
Casino Cashier Top Skills - Cashier
12.2024
Law
04.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Money handling
- Cash register operation
- Order taking
- Cash register systems
- Payment processing
- POS system operations
- Customer service excellence
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Cashier - Hennes&Mauritz
01.2023 - Current
Customer Service Cashier - DETECTA CLÍNICA
01.2022 - 12.2022
Restaurant Waiter - Isolina Restaurant
08.2020 - 12.2021
Casino Cashier - Casino Mambo Sala De Juegos
12.2018 - 07.2020
Instituto Peruano Britanico - , English
Starboard Maritime Services & Outsourcing - Casino Cashier Top Skills , Cashier
Universidad Inca Garcilaso De La Vega - , Law
Similar Profiles
Karen YuKaren Yu
Digital Training Specialist (Global) at H&M Hennes & MauritzDigital Training Specialist (Global) at H&M Hennes & Mauritz
Elsa LynchElsa Lynch
Visual Merchandiser at H&M Hennes & MauritzVisual Merchandiser at H&M Hennes & Mauritz
NYLA SOTONYLA SOTO
Sales Associate at H&M Hennes & MauritzSales Associate at H&M Hennes & Mauritz