Keith Smith
Jesus Maria,APU
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Director of Operations, Peru
Launch International
08.2016 - Current
- Manage budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Plan and execute large scale events such as distribution of 30,000 kg of food during pandemic.
- Lead entire team in Peru.
- Recruit and train local team members
- Forge new partnerships
- Manage all operations in Peru including Lima, Amazon, and Cusco regions.
- Create and implement teaching materials
- Provide feedback to team members and aid in their personal growth and contribution to the organization.
- Manage resources such as two training centers in Jicamarca.
Call Center Director
Global Expeditions
08.2012 - 08.2016
- Developed a streamlined escalation process, ensuring swift resolution of complex or high-priority issues.
- Successfully managed team of more than 120 employees.
- Manged team of 6 managers and 20 supervisors.
- Provide training and feedback for entire team.
- Oversaw creation and implementation of new CRM.
- Improved productivity by 20%.
Recruitment Manager
Global Expeditions
08.2009 - 08.2013
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Managed recruitment team and trained and mentored new advisors.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Set and conveyed recruitment goals to downstream staff.
Training Supervisor
Global Expeditions
08.2007 - 08.2009
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Event Speaker
Teen Mania Ministries
10.2010 - 08.2016
- Delivered presentations in stadiums to groups of up to 60,000 attendees.
- Elevated audience engagement by incorporating compelling storytelling techniques and relatable anecdotes.
- Delivered high-quality presentations for diverse audiences, driving increased brand awareness and interest.
Education
- - Businesss Administration
University of Texas
Tyler, TexasSkills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Director of Operations, Peru
Launch International
08.2016 - Current
Call Center Director
Global Expeditions
08.2012 - 08.2016
Event Speaker
Teen Mania Ministries
10.2010 - 08.2016
Recruitment Manager
Global Expeditions
08.2009 - 08.2013
Training Supervisor
Global Expeditions
08.2007 - 08.2009
- - Businesss Administration
University of Texas
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