Kelly Felipe
Preston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist & Marketing Assistant
MAKINSIGHTS
01.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed some light administrative tasks in support of the Managing Principal.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for LinkedIn and the corporate website (makinsights.com).
- Developed marketing briefs and one-pagers for distribution to clients and potential customers..
- Developed templates and related blog posts.
- Created brand guide and PowerPoint templates.
Bakery Assistant
Pan Atelier
02.2022 - 12.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Bar Waitress
Cosmo
05.2020 - 12.2021
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Education
Bachelor of Arts - Art And Fashion Design
Pontificia Universidad Catolica Del Peru
Lima, Peru01.2025
Certificate - Peruvian Cuisine
D' Gallia
Lima, Peru2022
Certificate - Baking And Pastries
D' Gallia
Lima, Peru2021
Skills
- Guest Satisfaction
- High-Volume Dining
- Conflict Management
- Alcoholic Beverage Service
- Conflict and Complaint Resolution
- Customer Needs Assessments
- Service Quality
- Opening and Closing Procedures
- Cool Under Pressure
- Menu Memorization and Presentation
- Customer Service
- Available Nights, Weekends and Holidays
- Evaluation of Marketing Campaigns
- Developing Presentations and Reports
- Business Correspondence
- Team Collaboration
- Customer Meeting Organization
- Microsoft Office
- Digital Imagery
- Digital Content Generation
- Social Media Platforms
- Campaign Support
- Content Creation
- Marketing and Advertising
Timeline
Receptionist & Marketing Assistant
MAKINSIGHTS
01.2023 - Current
Bakery Assistant
Pan Atelier
02.2022 - 12.2022
Bar Waitress
Cosmo
05.2020 - 12.2021
Bachelor of Arts - Art And Fashion Design
Pontificia Universidad Catolica Del Peru
Certificate - Peruvian Cuisine
D' Gallia
Certificate - Baking And Pastries
D' Gallia
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