Kevin Nelson
Milton Station
Summary
Dynamic professional with a proven track record at Tim Hortons, excelling in staff management and customer service. Recognized for enhancing productivity and fostering a positive work environment. Adept at multitasking and problem-solving, consistently delivering high-quality results while ensuring safety and quality control in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Contractor
Islandguy Renovations
10.2021 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Delivery Driver
1010 Delivery
11.2018 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Manufacturing Technician
Meyer Canada
04.2015 - 06.2018
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
General Manager
Tim Hortons
05.2005 - 03.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Accounting
Holland College
Charlottetown, PE05-2007
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Quality control
- Staff management
- Decision-making
- Multitasking and organization
Timeline
Contractor
Islandguy Renovations
10.2021 - Current
Delivery Driver
1010 Delivery
11.2018 - 09.2022
Manufacturing Technician
Meyer Canada
04.2015 - 06.2018
General Manager
Tim Hortons
05.2005 - 03.2015
Accounting
Holland College
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