Kiara Melissa Huertas Vallejos

Bilingual Interpreter at Teleperformance, specializing in medical call interpretation. Facilitated clear and accurate communication between patients and healthcare providers in real-time, ensuring confidentiality, cultural sensitivity, and compliance with healthcare protocols. Developed strong active listening, problem-solving, and customer service skills while delivering high-quality language support in a fast-paced environment.

• Professional growth within the company:
• Customer Service Representative (Dec 2022 – Dec 2023): Customer service, policy management, billing, and support in English and Spanish.
• Marketing Assistant (Dec 2023 – Nov 2024): Prepared performance reports, Reviewed documentation for new prospects and entered the corresponding information in Salesforce as part of the new submissions process, analyzed agencies’ metrics, and managed CRM databases.
• Internal Account Manager – California (Dec 2024 – Present): Strategic management of more than 300 broker accounts, business development, client retention, technical and commercial advisory, performance reporting, and leading training sessions. I interviewed new prospects to assess their fit with the company, ensuring they offered the same product line we are focused on.

Currency Exchange Assistant, providing client guidance on foreign exchange transactions, international money transfers, and related financial services. Specialized in U.S. dollar exchange operations, ensuring accuracy, transparency, and compliance with regulatory standards. Delivered clear and reliable information to customers, building trust and enhancing client satisfaction in a fast-paced financial environment.