Krista Collier

Winmar Yellowknife is a franchised business based in the Northwest Territories, specializing in restoration. Als B&B Inc. is a hospitality business offering lodging in Nunavut. The administration of these businesses is operating in Charlottetown, PEI.

Human Resources Leadership

• Initiate, manage, and optimize the full recruitment cycle — from job posting, interviews, to hiring, and onboarding.
• Negotiate salaries and benefits packages.
• Handle employee requests for leave, accommodations, and benefits.
• Address employee relations issues with fairness and discretion; investigate complaints, and recommend resolutions.

Accounts Receivable

• Generate and send accurate invoices to customers on time.
• Receive, record, and reconcile customer payments
• Monitor and follow up on overdue payments through phone calls, emails, or letters.
• Maintain meticulous and accurate records of all transactions.
• Address customer inquiries, resolve payment discrepancies, and maintain good client relationships.
• Generate reports on accounts receivable, such as aging reports.

Compliance Management

• Manage renewals for business licenses, WSCC, payroll accounts, and other operational certifications.

Operations, Payroll and Executive Support

• Lead office administration, including communication management, scheduling, and document organization.
• Ensure the submission of hours, vacation, and deductions to the Payroll company, while handling employee queries regarding pay.
• Oversee the setup and transition of office moves, ensuring seamless operational continuity.
• Prepare detailed reports and presentations for executive review.
• Maintain confidentiality and discretion in all communications and records.
• Coordinate company events, meetings, and strategic initiatives.

The company is a group of 7 dealerships and is the leading Volkswagen dealer in South Africa. I handled the sale of automotive warranties as well as administrative duties and customer service relations throughout dealerships.

• Developed and maintained strong relationships with clients, ensuring personalized insurance solutions.
• Analyzed client needs to recommend appropriate coverage options, enhancing customer satisfaction.
• Educated clients on policy features and benefits, facilitating informed decision-making.
• Generating customer quotes.
• Closing of sales: explaining the product, advising the customer, and signing of the contract.
• Mediating the addition of products to existing vehicle financing with the customer and banks.
• Calculating refunds, processing customer cancellation requests, and refunds.
• Assisting customers with customer care-related queries before, during, and after the point of sale.
• Working with colleagues in the sales and finance departments to ensure high performance throughout the Alpine Motors Group.
• Product training.
• Closing of month-end: ensuring the payover is concluded on time, and generating sales reports.

The company is an insurance administrator. They are the largest independent motor-related insurance administrator in Southern Africa. I handled the sale of automotive warranties, as well as administrative duties and customer service relations at Alpine Motors as their Internal Sales Agent, giving the client superior assistance and advice.

• Generating customer quotes
• Evaluating customer needs. Ensuring needs are met in terms of FAIS requirements by conducting a needs analysis.
• Closing of sales: explaining the product, advising the customer, and signing of the contract.
• Mediating the addition of products to existing vehicle financing with the customer and banks.
• Calculating refunds, processing customer cancellation requests, and refunds.
• Assisting customers with customer care-related queries before, during, and after the point of sale.
• Working with colleagues in the sales and finance departments to ensure high performance throughout the Alpine Motors Group.
• Product training
• Closing month-end, ensuring the payover is concluded on time, and generating sales reports.

The company is the leading Volkswagen dealer in South Africa. I assisted three Finance and Insurance Consultants with all their administrative requirements.

• Data capturing: using the electronic medium, Signio, to capture finance applications.
• Compiling documentation into files once the finance has been finalized for the customer.
• Ensuring all paperwork required in terms of FICA legislation has been provided by the customer.
• Assisting three finance and insurance consultants with handling basic client inquiries, requesting insurance confirmations, following up with the banks on the progress of applications, validations, and payouts.
• General administrative duties in the department, such as filing, photocopying, and telephonic messages.