LAURA MELISSA CUADROS MONTALVO
Queenstown
Summary
Passionate Customer Service Specialist with over 15 years of experience. First impressions and consistent customer care is my specialty. Always ready and prepared for in-person or telephone interactions.
Overview
10
10
years of professional experience
Work History
Sales Consultant
The Queenstown Call Centre
2023.02 - 2023.06
- As a Sales Consultant, my job was to offer free comparison service to Australian citizens who have health insurance.
Front Desk Executive
Wyndham Hotels and Resorts
2018.04 - 2020.09
- As a Front Desk Executive, I am the first person that customers interact with
- I have been trained to make direct sales while maintaining positive energy between team members and patrons of the hotel
- Taking on management duties and training new Team Members are regular tasks.
Sales and Marketing Manager
Peru Hop and Bolivia Hop
2015.07 - 2017.05
- As a front-line sales Team Lead, the overall responsibility is organizing and promoting Peru Hop activities in the local and international markets
- Being able to adapt to the change of worldly situations by making financially and morally safe decisions is a must.
Tour Leader
Peru Hop and Bolivia Hop
2013.12 - 2014.05
- As a tour leader, I had the opportunity to travel with big groups of tourists across the country, helping them with all their needs and making sure everything is perfect before the arrival to our next destination.
Education
Bachelor Degree of Hospitality Management, Tourism and Gastronomy -
Ricardo Palma University
07.2010
Skills
- Customer Service
- Marketing and Sales
- Complex Problem Solving
- Leadership and Teamwork
- Ability to Learn Quickly
- Loyal and Discreet (maintain confidentiality)
- Computer Literacy
- Energetic work attitude
- Dedicated team player
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1
French
Intermediate
B1
Place Of Birth
Lima, Peru
Personal Information
- Place and Date of Birth: Lima, Peru. 12/07/1986
- Nationality: Peruvian
- Driving License: DV421309
Extracurricular Activities
* Representing the Peruvian Community in Queenstown.
Tasked to organize and be part of events where our Peruvian community can showcase and celebrate our rich cultural heritage. The recent events we have participated have been Latin Kiwi Festival 2023 at the Memorial Centre, Matariki Kai Nights 2023 at Te Atamira, Festa Junina 2023 at Memorial Centre and Queenstown Multicultural Festival 2023 at Event Centre.
* Secretary of Principal Members Table, Embassy of Peru, Wellington on January 2020
During the elections for the new Peruvian Congress, I, as well as 2 others, was elected to oversee the election process. Making a difference in the world is the best feeling imaginable.
Hobbies and Interests
- Competitive Dancing
- Physical Exercise
- Creative Cooking
- Helping Those In Need
- Volunteer Work With Kids/Elderly
References
James McShane - The Queenstown Call Centre - 02040381610
Jason Laine - Going Blue - 0212252766
Peter Coates - Peru Hop/Bolivia Hop - +51956723321
Timeline
Sales Consultant
The Queenstown Call Centre
2023.02 - 2023.06
Front Desk Executive
Wyndham Hotels and Resorts
2018.04 - 2020.09
Sales and Marketing Manager
Peru Hop and Bolivia Hop
2015.07 - 2017.05
Tour Leader
Peru Hop and Bolivia Hop
2013.12 - 2014.05
Bachelor Degree of Hospitality Management, Tourism and Gastronomy -
Ricardo Palma University
Similar Profiles
James TaylorJames Taylor
Sales Agent at Queenstown Call CentreSales Agent at Queenstown Call Centre
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Mbali MbathaMbali Mbatha
Customer Service Representative at Outworx Call CentreCustomer Service Representative at Outworx Call Centre