Laurie Dempster

Act as liaison between couriers and management to ensure customer satisfaction through timely deliveries and professional communication with customers.

To manage employees with day to day operations.

• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
• Enhanced customer satisfaction through timely deliveries and professional communication with clients.
• Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
• Acted as a role model for other drivers
• Acted in manager role in a domicile station

• Developed strong relationships with clients, leading to increased trust and repeat business.
• Leveraged advanced knowledge of trade agreements to provide cost-saving recommendations to clients on preferential duty rates or exemptions available under specific trade programs.
• Provided excellent customer service by addressing inquiries promptly and resolving issues effectively.
• Reduced processing time for import/export documentation, enabling faster clearance of goods.
• Cleared goods within the Fedex network in accordance to Canada Customs rules and regulations