Lizette Leon
Lima
Summary
I am a dedicated professional with 5 years of expertise in customer service. My bilingual abilities in English have allowed me to effectively support and communicate with clients from the US and Canada. I pride myself on my adaptability, initiative, and proven results in customer support scenarios. In addition to my customer service skills, I have experience in making reports, sales, promotion of architectural projects, and the use of various digital tools to enhance my work. I am eager to continue growing in this field and applying my diverse skill set to new challenges.
Overview
6
6
years of professional experience
Work History
Bilingual Support Agent
TELEPERFORMANCE SAC
Lima
08.2023 - Current
- Provided knowledgeable and efficient customer service support to USA and Canada clients via phone, email, and live chat, delivering accurate solutions to inquiries
- Developed and executed effective communication strategies to overcome customer objections, resulting in a 95% customer satisfaction rating
- Led the development and implementation of a comprehensive training program for the support team, enhancing team performance and improving it to a 20% increase in customer service efficiency
Sales Agent
ONCOSALUD SAC
01.2022 - 08.2022
- Excelled in the role of an insurance sales professional, proactively identifying upsell opportunities, and negotiating with clients to drive revenue growth.
- Leveraged consultative selling techniques to build strong customer relationships and provide tailored solutions, resulting in a 25% increase in sales.
Real State Agent
EIFFEL ARQUITECTOS Y CONSTRUCCIÓN SAC
01.2019 - 12.2020
- Managed the reporting and sales of architectural and engineering projects, utilizing project management software to track progress and optimize client communication
- Showcased interior design projects through the creation and promotion of 3D renderings, contributing to a 20% increase in client engagement
- Demonstrated strong customer service and negotiation skills, successfully overcoming objections and securing sales of complex architectural and construction services
Education
Bachelor of Architecture and Urbanism -
Ricardo Palma University
03.2024
Goethe Institute
08.2022
Skills
- Microsoft Office
- Google Workspace
- Slack
- Zendesk
- Autocad
Languages
- English, Proficient
- German, Beginner
Timeline
Bilingual Support Agent
TELEPERFORMANCE SAC
08.2023 - Current
Sales Agent
ONCOSALUD SAC
01.2022 - 08.2022
Real State Agent
EIFFEL ARQUITECTOS Y CONSTRUCCIÓN SAC
01.2019 - 12.2020
Bachelor of Architecture and Urbanism -
Ricardo Palma University
Goethe Institute
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