Summary
Overview
Work History
Education
Skills
Timeline
Workreferences
Emergencycontact
Birthplace
Dni
Passport
Expirationdate
Personal Information
Generic

Lorena Ivon Gomez Grados

San Martín de Porres

Summary

Looking for a challenging position that would allow me to apply my educational knowledge and work experience and let me learn more about different types of cuisine. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Appointment Agent

Taximes
09.2025 - Current
  • Managed appointment scheduling to optimize driver utilization and enhance customer satisfaction.
  • Coordinated communication between clients and drivers to ensure timely pickups and drop-offs.
  • Implemented process improvements that reduced appointment confirmation times significantly.
  • Trained new agents on scheduling systems and customer service protocols to enhance team efficiency.

Sales Agent

Oyo Hotel
01.2025 - 06.2025
  • Developed strong client relationships, enhancing customer satisfaction and loyalty.
  • Implemented effective sales strategies, increasing revenue across multiple property locations.
  • Trained and mentored new sales staff, improving team performance and cohesion.
  • Analyzed market trends to identify opportunities for growth and competitive advantage.

Technical Support Representative

Movistar Perú
07.2024 - 12.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Customer Service

Global Fidelis
10.2023 - 06.2024
  • Merchandised store inventory in seasonal and brand displays.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
  • Facilitated workshops on personal branding and style, empowering individuals to use fashion as tool for professional advancement.

Customer Service

TELEPERFORMANCE
07.2022 - 07.2023
  • Assisted customers with bagging items, displaying excellent customer service skills.
  • Managed restaurant scheduling, foodservice and customer service.
  • Provided excellent customer service through friendly interactions and prompt communication.
  • Delivered exceptional customer service, addressing concerns and providing product information.
  • Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.

Sales Agent

ATENTO
05.2005 - 12.2008
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.

Education

Management of Restaurants and Gastronomy -

Le Cordon Blue
Miraflores

Bar (basic) -

Le Cordon Blue

Dining Room Services -

Cruceros Bonavista

Business Administration And Management

Universidad Católica Sede Sapientae

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Customer service expert
  • Issue Troubleshooting
  • Customer Success Management
  • Technical issues analysis
  • Complaint resolution
  • Service support
  • Friendly and Patient
  • Customer Communication and Empathy
  • Problem-Solving
  • Active Listening
  • Highly Professional

Timeline

Appointment Agent

Taximes
09.2025 - Current

Sales Agent

Oyo Hotel
01.2025 - 06.2025

Technical Support Representative

Movistar Perú
07.2024 - 12.2024

Customer Service

Global Fidelis
10.2023 - 06.2024

Customer Service

TELEPERFORMANCE
07.2022 - 07.2023

Sales Agent

ATENTO
05.2005 - 12.2008

Bar (basic) -

Le Cordon Blue

Dining Room Services -

Cruceros Bonavista

Management of Restaurants and Gastronomy -

Le Cordon Blue

Business Administration And Management

Universidad Católica Sede Sapientae

Workreferences

  • GLOBAL FIDELIS: Mr Rick Lara/ Supervisor Savage Garden's Campaign: (52) 1 664 292 5263
  • TELEPERFORMANCE, Ms: Elianny Gamarra/ Supervisor Doordash Campaign, (57) 321 9892491
  • TAXIMES: Ms Laura Sofia/ Supervisor (51) 980 026 346

Emergencycontact

  • Mrs Miriam Grados Alor / Mother, All life, (511) 991604415
  • Mr Modesto Julca / Father, All life, (511) 997174750

Birthplace

Huacho - Huaura

Dni

44433302

Passport

4916115

Expirationdate

01/08/15

Personal Information

  • Age: 37 years
  • Date of Birth: 04/24/87
  • Nationality: Peruvian
  • Marital Status: Single
Lorena Ivon Gomez Grados