Lorena Ivon Gomez Grados
San Martín de Porres
Summary
Looking for a challenging position that would allow me to apply my educational knowledge and work experience and let me learn more about different types of cuisine. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Appointment Agent
Taximes
09.2025 - Current
- Managed appointment scheduling to optimize driver utilization and enhance customer satisfaction.
- Coordinated communication between clients and drivers to ensure timely pickups and drop-offs.
- Implemented process improvements that reduced appointment confirmation times significantly.
- Trained new agents on scheduling systems and customer service protocols to enhance team efficiency.
Sales Agent
Oyo Hotel
01.2025 - 06.2025
- Developed strong client relationships, enhancing customer satisfaction and loyalty.
- Implemented effective sales strategies, increasing revenue across multiple property locations.
- Trained and mentored new sales staff, improving team performance and cohesion.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
Technical Support Representative
Movistar Perú
07.2024 - 12.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Customer Service
Global Fidelis
10.2023 - 06.2024
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Facilitated workshops on personal branding and style, empowering individuals to use fashion as tool for professional advancement.
Customer Service
TELEPERFORMANCE
07.2022 - 07.2023
- Assisted customers with bagging items, displaying excellent customer service skills.
- Managed restaurant scheduling, foodservice and customer service.
- Provided excellent customer service through friendly interactions and prompt communication.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
Sales Agent
ATENTO
05.2005 - 12.2008
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
Management of Restaurants and Gastronomy -
Le Cordon Blue
MirafloresBar (basic) -
Le Cordon Blue
Dining Room Services -
Cruceros Bonavista
Business Administration And Management
Universidad Católica Sede Sapientae
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer service expert
- Issue Troubleshooting
- Customer Success Management
- Technical issues analysis
- Complaint resolution
- Service support
- Friendly and Patient
- Customer Communication and Empathy
- Problem-Solving
- Active Listening
- Highly Professional
Timeline
Appointment Agent
Taximes
09.2025 - Current
Sales Agent
Oyo Hotel
01.2025 - 06.2025
Technical Support Representative
Movistar Perú
07.2024 - 12.2024
Customer Service
Global Fidelis
10.2023 - 06.2024
Customer Service
TELEPERFORMANCE
07.2022 - 07.2023
Sales Agent
ATENTO
05.2005 - 12.2008
Bar (basic) -
Le Cordon Blue
Dining Room Services -
Cruceros Bonavista
Management of Restaurants and Gastronomy -
Le Cordon Blue
Business Administration And Management
Universidad Católica Sede Sapientae
Workreferences
- GLOBAL FIDELIS: Mr Rick Lara/ Supervisor Savage Garden's Campaign: (52) 1 664 292 5263
- TELEPERFORMANCE, Ms: Elianny Gamarra/ Supervisor Doordash Campaign, (57) 321 9892491
- TAXIMES: Ms Laura Sofia/ Supervisor (51) 980 026 346
Emergencycontact
- Mrs Miriam Grados Alor / Mother, All life, (511) 991604415
- Mr Modesto Julca / Father, All life, (511) 997174750
Birthplace
Huacho - Huaura
Dni
44433302
Passport
4916115
Expirationdate
01/08/15
Personal Information
- Age: 37 years
- Date of Birth: 04/24/87
- Nationality: Peruvian
- Marital Status: Single