LORENA LOAYZA
LIMA
Summary
Focus on customer service experience, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Consider myself responsible, dynamic, flexible to change. Ability to learn efficiently and with the desire to face new challenges.
Preference for the areas of Operations, Process Improvement and Projects.
Overview
9
9
years of professional experience
Work History
Senior Global Forwarding Agent
C.H. Robinson
Lima, Peru
07.2019 - Current
- Developed customer relationships and ensured satisfaction with services.
- Delivered timely and professional responses to customer queries and concerns.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Contributed actively during team meetings to review updates on products, services, and SOP.
- Developed and maintained an efficient process to track systems and ensure data accuracy.
- Management of reports for potential customers.
Logistic and Administration
Meditel Peru S.A.C.
Lima, Peru
06.2017 - 07.2019
- Provide logistic support for the shipment of goods and materials to final consumers.
- Issue and followed up on purchase orders and services.
- Successfully achieved compliance with supply chain timelines by coordinating efforts with local and international suppliers.
- Optimize transportation management by reducing costs, lead times, and delivery schedules.
- Increase productivity by actively participating in the evaluation of supplier quotes and ensuring compliance with procurement guidelines.
Import Customer Service
Geodis Wilson
Lima, Peru
10.2015 - 03.2017
- Accounts: Cencosud Retail Peru / Komatsu Mitsui Maquinarias.
- Coordinate with shipping companies, co-loaders for the correct fulfillment of the contract service.
- Send virtual files with shipment details to the Operations area for liquidation.
- Shipment Invoicing.
Education
Industrial Engineering
USIL
05-2024
Course - Logistics Resources Management
PUCP
11-2023
Course - CRM, Loyalty And Customer Service
PUCP
10-2022
Course - Operations Management
UPC
08-2018
Diploma Course - Supply Chain Management
Universidad Nacional De Ingenieria
05-2018
Higher Technician - International Business
ADEX
12-2016
Skills
- Decision-making capacity
- Conflict resolution
- Strategic thinking
- Working under pressure
- Transportation Management
- Critical thinking
- Teamwork
- Resolving customer issues
- Conflict Resolution
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Senior Global Forwarding Agent
C.H. Robinson
07.2019 - Current
Logistic and Administration
Meditel Peru S.A.C.
06.2017 - 07.2019
Import Customer Service
Geodis Wilson
10.2015 - 03.2017
Industrial Engineering
USIL
Course - Logistics Resources Management
PUCP
Course - CRM, Loyalty And Customer Service
PUCP
Course - Operations Management
UPC
Diploma Course - Supply Chain Management
Universidad Nacional De Ingenieria
Higher Technician - International Business
ADEX
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