LORENA VALERO
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work history
Senior Pilot Crew Scheduler
UNITED AIRLINES
06.2019 - Current
- Monitor daily flight operations between all UA hubs and out-stations to be consistent with UPA Pilot Agreement and FAR
- Communicate with multiple departments on pilot legality status, to ensure an on-time and safe departure for passengers and crew members
- Strategically adjust pilots' schedules during irregular operations to alleviate cancellations, delays and misconnects
- Work with fellow senior schedulers & operational managers to manage assigned fleet in running an efficient operation, while assisting schedulers where needed.
Pilot Crew Scheduler
UNITED AIRLINES
06.2018 - 06.2019
- Assign all open flying to qualified flight crew members according to FAR, UPA Pilot Agreement
- Analyze pilot coverage and assign reserves to be in position for any unforeseen circumstances; helping reduce delays and misconnects in the operation
- First point of contact for pilots; fielding a variety of questions with accuracy in a timely manner.
Customer Relations Representative
AMERICAN AIRLINES
11.2017 - 06.2018
- Take charge of and resolve customer complaints with a positive attitude
- Provide overall customer care to allow passengers the highest quality customer service
- Organize and manage emails in a timely and professional manner
- Comply with American Airlines Rules and Regulations.
Crew Scheduler Lead
MESA AIRLINES
02.2017 - 11.2017
- Ensure compliance with all FAA Flight/Duty regulations
- Crewmember placement for all flights while maintaining an internal customer approach toward crewmembers
- Designated to work special analytical projects to account for departmental effectiveness
- Mitigate crew delays by swapping crews or sending new reserves in base if available.
Crew Scheduler
MESA AIRLINES
02.2016 - 02.2017
- Monitor flight progression for pilots and flight attendants while keeping compliance with FAA Flight /Duty Compliance
- Coordinate crew assignments with plane routing
- Fill vacancies and monitor crew check-ins
- Coordinating of new hires training, programs and duties such as Sabre, modifying schedules, crewing pilots/flight attendants, FAR 117, collective bargaining agreements and legalities.
French bilingual, up agent
WASTE MANAGEMENT
07.2014 - 02.2016
- Analyzed critical customer account data as well as entered account data from sales agreements
- Used advanced software and knowledge-based tools to correct and complete important types of information, based off source documents
- Multi-tasked between screens, applications, and other knowledge-based tools to complete customer account setup and maintenance
- Reviewed processed work to assess for accuracy and identify errors.
Guest Services Assistant
AMANGIRI LUXURY RESORT & SPA
03.2012 - 07.2014
- Greeted, managed, and planned guest stays to represent a high-class luxury resort to accommodate high class clientele
- Organized reservations for guest based off needs and recommendations
- Handled guest complaints with care to maintain quality control of resort brand
- Complied with company policies and procedures which included profile guest confidentiality.
Education
Dispatch certificate -
Institute of flight Operations & Dispatch
Master Degree - Project Management
European Open Business School
Bachelor Degree - Business Management Lima
Ricardo Palma University
Diploma - Advanced Portuguese Language
Centro de Estudios Brasileiros
Diploma - Advanced French Language
Alianza Francesa de Lima, Lima
Languages
English
Advanced
Spanish
Native
French
Advanced
Portuguese
Advanced
Timeline
Senior Pilot Crew Scheduler
UNITED AIRLINES
06.2019 - Current
Pilot Crew Scheduler
UNITED AIRLINES
06.2018 - 06.2019
Customer Relations Representative
AMERICAN AIRLINES
11.2017 - 06.2018
Crew Scheduler Lead
MESA AIRLINES
02.2017 - 11.2017
Crew Scheduler
MESA AIRLINES
02.2016 - 02.2017
French bilingual, up agent
WASTE MANAGEMENT
07.2014 - 02.2016
Guest Services Assistant
AMANGIRI LUXURY RESORT & SPA
03.2012 - 07.2014
Dispatch certificate -
Institute of flight Operations & Dispatch
Master Degree - Project Management
European Open Business School
Bachelor Degree - Business Management Lima
Ricardo Palma University
Diploma - Advanced Portuguese Language
Centro de Estudios Brasileiros
Diploma - Advanced French Language
Alianza Francesa de Lima, Lima
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