Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LORENA VASQUEZ AGUIRRE

LIMA

Summary

Customer service and sales professional, enthusiastic and responsible. I am characterized by my persuasive skills in selling products and services, and I am committed to resolving complaints and offering positive experiences at every opportunity. My goal is to join a dynamic and collaborative team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Telephone Sales Representative

EL MIRADOR DE PUERTO FIEL
LIMA
03.2023 - 05.2024
  • Conducted outbound sales campaigns for new products and services as well as existing ones.
  • Generated leads by cold calling potential customers who had not previously expressed an interest in our products and services.
  • Kept abreast of changes in product lines, promotions, pricing structures.
  • Identified customer needs and offered appropriate solutions to meet their requirements.

Commercial Executive

FENIX
Madrid
08.2023 - 02.2024
  • Monitored customer satisfaction levels by analyzing survey results and taking corrective measures where necessary.
  • Developed effective communication channels between customers and organization for improved customer service experience.
  • Established relationships with key customers through regular meetings, calls, emails.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Utilized CRM software tools such as Salesforce to track leads, manage pipelines, generate forecasts.

Receptionist and Sales Executive

BIOSVELT LASER INC SAC
Lima
08.2022 - 06.2023
  • Coordination and management of agendas and meetings to attract potential clients.
  • Control and management of inventory, supplies and contact with suppliers.
  • Direct sales negotiation with clients, both through social networks, calls, field work and leads.
  • Reception and attention to visitors, ensuring optimal treatment at all times.
  • Compliance with quality standards and service protocols.

Sales and Customer Service Representative

TELEMARK SPAIN - LIMA
Lima
02.2021 - 08.2022
  • Negotiated with more than 200 clients daily for the migration from prepaid to postpaid plans.
  • I increased the daily sales required per advisor by 20 to 30% on average, improving the effectiveness of the contacted base.
  • I redesigned the sales representative's voice and script for efficient and personalized customer service.
  • Manage platforms such as INTERACTION, BELIEVE AND ININ
  • Teamwork to meet the company's objectives.

Customer Service Agent

FASTCO PERU - LIMA
Lima
08.2021 - 11.2021
  • I managed an average of about 40 calls per day, in a part-time shift.
  • Identified and evaluated customer needs to achieve their satisfaction.
  • Execution and monitoring of orders and online sales until delivery to the recipient.
  • Resolved problems and complaints regarding customer purchases, both in person and online.
  • Manage platforms such as BELIEVE and CRM.
    Personalized advice to active clients to guide their best purchasing option.

Customer Service and Attention Executive

KONECTA BTO SUCURSAL EN LIMA - LIMA
Lima
05.2018 - 08.2019
  • Served clients of all ages in line with the requirements of the campaign, with empathy and active listening regarding queries about home and mobile services, including the operation of telephone equipment.
  • Dispelled more than 150 minor complaints per day
  • I promoted the implementation of new resolution forms in the call for efficiency in the speed of customer service, and thus increase the flow of daily calls
  • Teamwork to meet the company's objectives.
    Manage programs such as platforms such as CRM and ALTITUDE
  • Formed and sustained strategic relationships with clients.

Commercial Executive

YIELD CENTER SAC
Lima
02.2016 - 02.2018
  • I contacted more than 100 clients per month, increasing the percentage of monthly sales and their prospecting.
  • I established a referral contact method, through social networks and field work.
  • Negotiation and closing of commercial agreements.
  • Advising clients through a personalized, current and transparent service.
  • Generation of proposals and commercial offers for clients.

General Manager

RESTAURANT TURISTICO LUCHO & TITA E.I.R.L - Lima
Lima
07.2013 - 05.2015
  • I created alternative solutions to resolve day-to-day conflicts in the kitchen and restaurant bar.
  • I managed the purchase of food and beverages for the continuous supply of the business.
  • Personalized reception, attention and farewell to the client in a cordial and friendly manner
  • Driving growth, profitability and company value.
  • Control of the correct functioning of the business units.

Education

Some College (No Degree) - Law (Pre-Law)

PONTIFICIA UNIVERSIDAD CATOLICA DEL PERU, LIMA
Lima

Skills

  • Administrative management
  • Negotiation with clients
  • Organizational capabilities
  • Ability to work as a team
  • Great adaptability
  • Problem resolution
  • I work under pressure
  • Sales techniques
  • Active listening to the client
  • Goal fulfillment
  • Goal orientation
  • IT skills
  • Communication and interpersonal skills

Certification

  • Curso de Nociones basícas sobre Marketing Digital
  • IAB ENDORED EUROPE / ene. 2017

Timeline

Commercial Executive

FENIX
08.2023 - 02.2024

Telephone Sales Representative

EL MIRADOR DE PUERTO FIEL
03.2023 - 05.2024

Receptionist and Sales Executive

BIOSVELT LASER INC SAC
08.2022 - 06.2023

Customer Service Agent

FASTCO PERU - LIMA
08.2021 - 11.2021

Sales and Customer Service Representative

TELEMARK SPAIN - LIMA
02.2021 - 08.2022

Customer Service and Attention Executive

KONECTA BTO SUCURSAL EN LIMA - LIMA
05.2018 - 08.2019

Commercial Executive

YIELD CENTER SAC
02.2016 - 02.2018

General Manager

RESTAURANT TURISTICO LUCHO & TITA E.I.R.L - Lima
07.2013 - 05.2015

Some College (No Degree) - Law (Pre-Law)

PONTIFICIA UNIVERSIDAD CATOLICA DEL PERU, LIMA

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