Luca Frittitta

• Youth Support: Assist young people in a foster home in Lisbon, helping them with various social issues and providing support to individuals with motor and/or cognitive disabilities.
• Team Collaboration: Worked successfully with a diverse group of coworkers to achieve goals and address challenges related to our services.
• Activity Execution: Collaborated in executing activities beyond assigned tasks, contributing to the success of the program.
• Flexibility: Adapted to flexible working hours and locations as required by the program.

I have been involved in various educational and social support projects. My main responsibilities include:

• Teaching children: I teach English, Italian, mathematics, and other subjects, contributing to their educational and cultural development.
• Managing relationships with parents: I handle and resolve difficult situations with parents, promoting open and constructive communication to support the children's educational journey.
• Motor development workshop for children

Soft Skills Acquired:

• Adaptability and personal growth: Living far from home, in a country with a different culture and language, has allowed me to develop strong adaptability skills and personal growth.
• Managing linguistic and cultural challenges: Despite initial language difficulties, I have continuously improved my communication in Spanish and learned to handle daily challenges with empathy and resilience.
• Intercultural communication: I have learned to relate to people from different cultural backgrounds, gaining a better understanding of social dynamics and diverse sensitivities.
• Problem-solving: I have enhanced my ability to solve complex situations, both educational and relational, thanks to the practical approach and skills developed in managing daily challenges.

Focused on health and safety in the workplace, including prevention, protection, training, and workplace safety, specifically developing the following professional skills:

• Training: Conducted over 300 hours of training in safety courses, including updates for employees, supervisors, and safety representatives.
• Customer Service: Managed customer complaints calmly and empathetically, developing strong customer service skills.
• Website Management: Responsible for updating and maintaining the company website, managing content, and enhancing the user experience.
• Social Media Management: Created and published content on Facebook and Instagram, increasing the company’s visibility and promoting its services.
• Social Media Campaign Management: Monitored the performance of social media campaigns and analyzed results to optimize communication strategies.
• Communication: Applied appropriate communication techniques with different stakeholders, including managers, team members, and clients.
• Inspections and Risk Assessment: Collaborated in conducting inspections to verify essential, structural, technical, and organizational requirements, and assisted in drafting risk assessment documents.
• Safety Plans: Contributed to the preparation of safety operational plans for temporary and mobile construction sites in compliance with Article 89 of Legislative Decree 81/08.
• Business Analysis: Conducted studies and analyses of the company context, identifying areas for intervention to achieve objectives and improve results.
• Professional Development: Participated in conferences, seminars, and training courses.
• Team Support: Assisted newly hired colleagues in performing tasks and collaborating on activities beyond assigned duties.
• Problem-Solving: Managed challenging situations calmly and informed superiors when necessary.