Hi, I’m
Lucero Torres
Lima
Summary
Dynamic sales associate with over 13 years of experience driving revenue growth and enhancing customer satisfaction through innovative marketing strategies. Proven expertise in client retention, negotiation, and time management, complemented by a solid track record of building strong client relationships and leveraging in-depth product knowledge. A strong focus on teamwork and adaptability ensures consistent achievement of goals in fast-paced environments. Exceptional communication and problem-solving skills enhance the ability to meet diverse client needs effectively.
Overview
10
years of professional experience
Work History
Heinemann Americas
Sales Associate
11.2024 - 11.2025
Job overview
- In charge of high-end luxury sections including designer handbags, fine jewelry and timepieces.
- Cultivated strong customer relationships to enhance loyalty and drive repeat business, getting good comments from guests as a result.
- Executed daily sales strategies to meet and exceed store targets consistently, specially with the luxury products.
- Trained new associates on product knowledge and effective sales techniques.
- Monitored inventory levels and coordinated restocking efforts to optimize sales opportunities.
Starboard Cruise
Sales Executive
01.2024 - 07.2024
Job overview
- Adhered to and applied visual directives, ensuring that store standards were executed daily.
- Successfully worked as a team player to reach team and individual targets.
- Communicated to clients about brand aesthetics, philosophy, and lifestyle to close big sales, focusing on luxury brands such as Louis Vuitton, Channel, Gucci, etc.
- Engaged clients and boosted sales by recommending skin care products, cosmetics, perfumes and adding on jewelry in the beauty section.
- Managed client relationships, maintaining satisfaction and identifying opportunities for upselling.
Webhelp
Customer Service / IT Support
06.2021 - 01.2024
Job overview
- Interpreted using technical words from English to Spanish for American and Mexican users who needed technical support.
- Used cross-selling techniques to close new equipment sales such as registers, cash drawers, monitors, etc.
- Offered new hardware installations and updates, keeping systems functional and secure.
- Investigated and diagnosed customers' technical and product queries, convincing at least 80% of users to invest in renewing equipment.
- Created and implemented targeted tickets properly, boosting the company's revenue.
New World Color's E.I.R.L
Sales Supervisor
06.2018 - 05.2021
Job overview
- Coached new team members and motivated them to apply good customer service to close new sales and reach 100% of their targets.
- Created daily reports of employees' performance to recognize and reward their good results.
- Successfully expanded the marketing reach of older products into emerging digital platforms.
- Organized special sales at specific times to drive customer engagement and move high volumes of products.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling, and upselling.
Allus Spain S.A
Customer Service / Sales Executive
02.2016 - 05.2018
Job overview
- In charge of selling tickets for all destinations LATAM Airlines offered, increasing team targets by 50% implementing new sales techniques.
- Clarified customers' doubts about online offers and closed sales by searching for the best price according to their vacation plans.
- Found the best resolution for travel agencies going through difficult cases, such as date changes with no charge.
- Applied up-selling techniques when customers wanted to get flight tickets, offering packages of LATAM tours.
- Effectively handled traveler's problems such as lost baggage, flight changes, cancellations, lost property, and sales calls improving team efficiency.
Education
Universidad Femenina Del Sagrado CorazónLima
Some College (No Degree) from Translation And Interpretation
12.2019
Alianza Francesa De LimaLima
Some College (No Degree) from French Intermediate Level
08.2016
Centro Cultural Peruano BritánicoLima
Some College (No Degree) from English Advanced Level
01.2013
Skills
- Leadership experience
- Communication skills
- Customer retention
- Negotiation
- Work under pressure
- Computer knowledge
- Upselling expertise
- Teamwork and collaboration
Languages
Spanish
Native
English
Fluent
French
Intermediate
Timeline
Sales Associate
Heinemann Americas
11.2024 - 11.2025
Sales Executive
Starboard Cruise
01.2024 - 07.2024
Customer Service / IT Support
Webhelp
06.2021 - 01.2024
Sales Supervisor
New World Color's E.I.R.L
06.2018 - 05.2021
Customer Service / Sales Executive
Allus Spain S.A
02.2016 - 05.2018
Alianza Francesa De Lima
Some College (No Degree) from French Intermediate Level
Centro Cultural Peruano Británico
Some College (No Degree) from English Advanced Level
Universidad Femenina Del Sagrado Corazón
Some College (No Degree) from Translation And Interpretation