Luis Garate
Callao,Callao
Summary
Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Teleperformance Peru
10.2023 - 03.2024
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
We Fix Appliance
07.2023 - 09.2023
- Delivered prompt service to prioritize customer needs.
- Tracked customer service cases and updated service software with customer information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Teleperformance Peru
08.2021 - 06.2023
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Freelancer
Taxi Driver
01.2013 - 01.2018
Painter, Maintenance
Francisco Painters LLC
04.2007 - 01.2012
- Taped around windows and fixtures prior to painting walls.
- Reached high ceilings and walls with scaffolding and ladders.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Utilized brushes and rollers to create various textures.
- Primed and sealed surfaces to best support paint coats.
- Repaired wall holes and scrapes.
- Painted surfaces using brushes, spray guns, and paint rollers.
Computer Assistant
Perfect Solution
01.2002 - 10.2006
- Increased efficiency by streamlining computer systems and implementing software updates.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Ensured data security with implementation of antivirus software and regular system scans.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Stamford High School
Stamford, CT06.2000
Skills
Computer Knowledge
Scheduling
Call center experience
Billing Adjustments and Refunds
LiveChat Messaging
Problem Resolution
Computer Proficiency
Following scripts
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Teleperformance Peru
10.2023 - 03.2024
Customer Service Representative
We Fix Appliance
07.2023 - 09.2023
Customer Service Representative
Teleperformance Peru
08.2021 - 06.2023
Freelancer
Taxi Driver
01.2013 - 01.2018
Painter, Maintenance
Francisco Painters LLC
04.2007 - 01.2012
Computer Assistant
Perfect Solution
01.2002 - 10.2006
High School Diploma -
Stamford High School
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