LUIS DIEGO VALDIVIA GARCÍA
Lima
Summary
Dynamic professional that adept in multitasking and exceptional communication. Excelled in workflow optimization and adapting to change, significantly enhancing customer engagement and satisfaction. Skilled in customer service, showcasing a blend of hard and soft skills to drive success.
Overview
8
8
years of professional experience
Work History
On-Line Game Host Presenter
Playtech Live - Lima
Lima
08.2024 - Current
- Introduce, manage, and control the game, and continuously encourage players to use our help channels and the various bets available to them to make their stay with the dealer more fun and enjoyable.
Content Moderator
Majorel Perú
Lima
02.2024 - 06.2024
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Planned contents according to publication's style, editorial policy and publishing requirements.
Verification Agent
Teleperformance
Lima
06.2023 - 11.2023
- Documented progress reports on verification activities in accordance with legal requirements.
- Utilized electronic medical records (EMR) systems for documenting verification processes.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Updated internal systems with accurate information regarding customer data verification processes.
Customer Service Representative
WebHelp Perú
Lima
05.2022 - 10.2022
- Contacted customers about potential service upgrades, new services and account changes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Supermercados Peruanos S.A.
Lima
07.2018 - 02.2019
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Food Waiter
Misky Wasi Restaurant
Lima
02.2017 - 12.2017
- Informed customers of daily specials and signature menu items.
- Reviewed daily specials, menu changes and service specifications.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented menus and answered questions regarding items.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
Education
Bachelor of Design - Graphic And Digital Design
Universidad Tecnológica Del Perú
Perú06-2027
Some College (No Degree) -
High School San Juan María Vianney
Perú12-2015
Skills
- Multitasking proficiency
- Exceptional communication
- Professional appearance
- Workflow optimization
- Adaptable to change
Languages
Spanish
First Language
English
Advanced (C1)
C1
Portuguese
Elementary (A2)
A2
Timeline
On-Line Game Host Presenter
Playtech Live - Lima
08.2024 - Current
Content Moderator
Majorel Perú
02.2024 - 06.2024
Verification Agent
Teleperformance
06.2023 - 11.2023
Customer Service Representative
WebHelp Perú
05.2022 - 10.2022
Cashier
Supermercados Peruanos S.A.
07.2018 - 02.2019
Food Waiter
Misky Wasi Restaurant
02.2017 - 12.2017
Bachelor of Design - Graphic And Digital Design
Universidad Tecnológica Del Perú
Some College (No Degree) -
High School San Juan María Vianney
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