Luis Felipe Burmester Villalobos
Lima
Summary
Detail-oriented professional with a strong focus on enhancing guest satisfaction and streamlining communication. Proven ability to resolve conflicts and build relationships effectively.
Dedicated logistics and hospitality professional known for exceptional attention to detail and strong team collaboration. Committed to improving processes and training staff to enhance overall service quality.
Overview
9
9
years of professional experience
Work History
Assistant to the Deputy Logistics Officer
European Union
Lima, Peru
02.2026 - 06.2026
- Supported project teams with administrative tasks, ensuring timely completion of deliverables.
- Assisted in organizing meetings and events, streamlining communication among stakeholders.
- Managed documentation processes, maintaining accurate records for compliance and reporting.
- Contributed to research initiatives, gathering data to support policy development efforts.
Maitre D' and Service Trainer
Dely Bakery
Lima,Peru
10.2025 - 01.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate menu items and special requests effectively.
- Oversaw dining area cleanliness, maintaining high standards of hygiene and presentation.
- Trained new team members on service protocols and customer engagement techniques.
Senior Waiter
Belmond Miraflores Park
Lima, Peru
12.2022 - 09.2025
- Supervised dining staff to ensure exceptional service and adherence to restaurant standards.
- Coordinated with kitchen team to streamline food delivery and enhance guest satisfaction.
- Trained new waitstaff on menu offerings, service techniques, and customer engagement strategies.
- Developed and implemented process improvements for efficient table turnover and guest flow management.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- we operate under strict LQA (Luxury Quality Assessment) standards. This role was highly challenging and rewarding, as it required an exceptional level of attention to detail.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Hotel Waiter
Doubletree By Hilton
Lima, Peru
01.2021 - 12.2022
- Delivered exceptional customer service in fast-paced dining environments.
- Coordinated table settings and ensured cleanliness for optimal guest experience.
- Assisted in training new staff on service standards and operational procedures.
- Managed food and beverage orders efficiently, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
Official Logistics Assistant
Organization of American States
Lima, Peru
01.2020 - 12.2020
- Coordinated logistics operations to ensure timely delivery of goods and services.
- Implemented process improvements to enhance supply chain efficiency and reduce delays.
- Managed inventory tracking using advanced logistics software for accurate stock assessments.
- Developed training materials for new hires, fostering knowledge transfer within the team.
- Led cross-departmental initiatives to streamline communication and collaboration on projects.
Front Desk Receptionist
Casa Andina Premium Golf Los Incas
Lima, Peru
06.2019 - 12.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records using hotel management software.
- Assisted guests with inquiries, providing exceptional customer service in a fast-paced environment.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
Restaurant Waiter
Casa Andina Premium Golf Los Incas
Lima, Peru
01.2019 - 05.2019
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Trained new waitstaff on menu knowledge and service standards, fostering team cohesion.
- Managed multiple tables simultaneously, maintaining efficiency during peak hours.
Room Service Server
Delfines Hotel & Convention Center
Lima, Peru
11.2017 - 01.2019
- Delivered prompt and courteous room service to enhance guest satisfaction.
- Managed multiple orders simultaneously while maintaining high-quality standards.
- Collaborated with kitchen staff to ensure timely preparation of menu items.
- Trained new staff on service protocols and best practices for efficiency.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
BBA - Hospitaly Managment
Peruvian University of Applied Sciences (UPC)
Lima, Peru12-2018
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Relationship building
- Problem-solving
- Support services
- Conflict resolution
- Meeting scheduling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant to the Deputy Logistics Officer
European Union
02.2026 - 06.2026
Maitre D' and Service Trainer
Dely Bakery
10.2025 - 01.2026
Senior Waiter
Belmond Miraflores Park
12.2022 - 09.2025
Hotel Waiter
Doubletree By Hilton
01.2021 - 12.2022
Official Logistics Assistant
Organization of American States
01.2020 - 12.2020
Front Desk Receptionist
Casa Andina Premium Golf Los Incas
06.2019 - 12.2019
Restaurant Waiter
Casa Andina Premium Golf Los Incas
01.2019 - 05.2019
Room Service Server
Delfines Hotel & Convention Center
11.2017 - 01.2019
BBA - Hospitaly Managment
Peruvian University of Applied Sciences (UPC)