Malu Pebells Malpartida Rojas
Lima
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interpreter
Interpretia
Lima
01.2024 - 05.2024
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Performed consecutive interpretation during court hearings and legal proceedings.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Interpreted conference calls and other workplace communications in real-time.
- Sat in on meetings to provide members with oral translations of conversations and information.
Insurance Customer Service Representative
Teleperformance
Lima
10.2021 - 07.2023
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Verified accuracy of customer data entered into the system.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Advised customers on available coverage options that best fit their individual needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
Administrative Assistant
South American Rescue Association
Lima
10.2018 - 10.2020
- Administrative assistant in charge of the procedures with international insurance companies among health insurance companies and health care providers
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed project plans for various tasks assigned by upper management.
Education
Some College (No Degree) - Interpreting Studies
Universidad Peruana De Ciencias Aplicadas
LimaTechnical Education - Turism Managment
Cenfotur
LimaSkills
- Organizational and Administrative Skills
- Records Management
- Client Support
- Interpersonal Communication
- Sight Translation
- Honest problem-solving skills
Certification
Cambridge English: First (FCE), Cambridge Assessment English
English Advanced Level (C1), Asociación Cultural Peruano Británica
Languages
Spanish
First Language
English
Advanced (C1)
C1
Microsoft Office
- Microsoft Word, Excel, Power Point (Intermediate knowledge)
References
References available upon request.
Timeline
Interpreter
Interpretia
01.2024 - 05.2024
Insurance Customer Service Representative
Teleperformance
10.2021 - 07.2023
Administrative Assistant
South American Rescue Association
10.2018 - 10.2020
Some College (No Degree) - Interpreting Studies
Universidad Peruana De Ciencias Aplicadas
Technical Education - Turism Managment
Cenfotur
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