Summary
Overview
Work History
Education
Skills
Nationality
Date of Birth
Languages
Timeline
Generic
MANUEL ALEJANDRO VERA MARTINEZ

MANUEL ALEJANDRO VERA MARTINEZ

Lima

Summary

Professional with over 5 years in hospitality, sales, and customer service within diverse environments. Proven track record of enhancing customer experiences and driving revenue growth through effective relationship management and negotiation skills. Demonstrated ability to adapt to various teams and work styles while consistently exceeding performance targets. Fluent in English, committed to continuous professional development and achieving exceptional results.

Overview

7
7
years of professional experience

Work History

Sales Advisor

BH & MB S.A.C
Lima
08.2025 - Current
  • Advising high-end clientele and ensuring a luxury shopping experience.
  • Achievements: Exceeding monthly sales expectations and contributing to customer retention.

Sales Representative

Organix Ltd
Sliema
02.2025 - 07.2025
  • Advised international clients on luxury haircare and skincare products.
  • Delivered personalized service in a competitive, multicultural environment.
  • Achievements: Surpassed personal monthly sales targets, achieving €10,000+ for four consecutive months.

Bilingual Customer Service Agent

Teleperformance Perú
Lima
08.2023 - 02.2025
  • Provided bilingual support to international clients, ensuring quality and compliance.
  • Managed complex inquiries in English and Spanish with professionalism.
  • Achievements: Maintained performance metrics above 95% through a systematic approach.

Freelance Waiter

Lima
07.2022 - 06.2024
  • Delivered service for social events, adapting to various service styles and clientele.
  • Achievements: Received consistent positive feedback for professionalism and customer care.

Restaurant Operations

Mar Peruano
Lima
02.2023 - 08.2023
  • Coordinated kitchen operations and administrative tasks.
  • Achievements: Improved table turnover and reduced waiting times by streamlining workflows.

Logistics Assistant

BH & MB S.A.C
Lima
02.2020 - 01.2023
  • Supported logistics for multiple commercial units.
  • Managed operations, inventory, and customer-focused tasks.
  • Achievements (suggested): Helped optimize inventory management, reducing stock discrepancies and improving order fulfillment efficiency.

Sales Advisor

BH & MB S.A.C
Lima
12.2018 - 01.2020
  • Offered expert advice and premium service for high-end haircare products.
  • Surpassed sales and customer satisfaction goals through personalized attention.
  • Achievements (suggested): Increased repeat customer rate by building long-term client relationships and consistently exceeding sales targets.

Education

Technical Degree - Culinary Arts

Instituto de Educación Superior Privado Peruano de Sistemas SISE
Lima, Peru
01.2025

Workshops - Voiceover & Public Speaking

Voces de Marca
Caracas, Venezuela
01.2018

Skills

  • Customer service and hospitality
  • Multicultural communication
  • Team collaboration
  • Conflict resolution
  • Persuasive sales
  • Personal presentation
  • Image management
  • Adaptability
  • Time management

Nationality

Venezuelan

Date of Birth

12/19/2000

Languages

Spanish
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2

Timeline

Sales Advisor

BH & MB S.A.C
08.2025 - Current

Sales Representative

Organix Ltd
02.2025 - 07.2025

Bilingual Customer Service Agent

Teleperformance Perú
08.2023 - 02.2025

Restaurant Operations

Mar Peruano
02.2023 - 08.2023

Freelance Waiter

07.2022 - 06.2024

Logistics Assistant

BH & MB S.A.C
02.2020 - 01.2023

Sales Advisor

BH & MB S.A.C
12.2018 - 01.2020

Technical Degree - Culinary Arts

Instituto de Educación Superior Privado Peruano de Sistemas SISE

Workshops - Voiceover & Public Speaking

Voces de Marca

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MANUEL ALEJANDRO VERA MARTINEZ