Marcelo Plaza
Lima
Summary
Bilingual marketing professional with a focus on projects that advance sports, music, and sustainability. Demonstrates strong analytical skills and a holistic vision, complemented by a keen interest in research and innovation. Proven track record in managing patient information and laboratory samples while ensuring compliance in various clinical trials. Highly organized and dedicated, equipped with excellent communication and planning abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Market Study Coordinator
Molident Odontología Integral S.A.C
04.2024 - 06.2024
- Coordinated extensive research on halitosis across various academic and medical institutions in Peru.
- Structured, evaluated, and interpreted research data.
- Guaranteed all stages of clinical trials complied with Good Clinical Practices principles.
Effie Awards Peru Support
Jaque: Advertising Agency
04.2024 - 05.2024
- Contributed to the review process for Effie 2024 award winners.
- Assisted in reviewing cases for platform publication.
- Clients: UNACEM and ALICORP
Customer Service Representative
WebHelp
10.2022 - 04.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with returns, cancellations, queries, exchange rates, and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Event Assistant
Marketing & Creativity
01.2019 - 07.2019
- Coordinated C-level executive attendance at Red Hat corporate events.
- Supervised event execution, including branding placement.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
Education
Marketing and Business Management
Universidad San Ignacio De Loyola
Lima, Peru12-2025
Some College (No Degree) - Business Administration and Marketing
Universidad Peruana De Ciencias Aplicadas
Lima, PeruSkills
- Intermediate-level Excel knowledge
- Advanced knowledge of Microsoft Office
- Bilingual proficiency in Spanish and English
- Data analysis
- Customer service
- Investigator coordination
- Database organization
- Customer segmentation
Certification
Basic and Intermediate Excel Certificate by Campus Romero
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Market Study Coordinator
Molident Odontología Integral S.A.C
04.2024 - 06.2024
Effie Awards Peru Support
Jaque: Advertising Agency
04.2024 - 05.2024
Customer Service Representative
WebHelp
10.2022 - 04.2023
Event Assistant
Marketing & Creativity
01.2019 - 07.2019
Marketing and Business Management
Universidad San Ignacio De Loyola
Some College (No Degree) - Business Administration and Marketing
Universidad Peruana De Ciencias Aplicadas
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