Marggie Salinas Valdez
Lima,Lima
Summary
CAREER SUMMARY: Knowledgeable and dedicated customer service professional with extensive experience in Oil and Gas Companies and Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Everclean Colorado Title
07.2017 - Current
- Get in touch with case managers to approach with new customers, create their accounts in company system, create schedules, create and supervise routes of cleaning crews, confirm appointments, get feedback from customers, solve complaints and improve services if necessary
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Also, I’ve been in charge of janitorial division creating monthly cleaning services for companies such as; Rite Aid, Big 5, Just Breaks, and others and supervising compliance of services, quality and schedules.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Administration Representative
HUNT LNG Operation company S.A.C
06.2006 - 07.2017
- Operating company for Peru LNG in partnership with Hunt Oil Company, responsible for constructing LNG plant and gas supply pipeline) Title: Administration, Supplies
- Began working wit Administration Department in charge of reception area, switchboard, handled the company’s mail and invoices
- Coordinated agendas and meetings and supervised transportation for company executives
- Supplies to Administration and Labor Relations Department in the HR & Administration Division, I run the office, requested supplies from vendors managed kitchen, bathroom, stationary, coordinate with handymen, paid the commodities and utilities, general services, contracts administration, events organization, invoices register, budget, forecasts, cleaning personnel supervision, input requisition for services orders and/or materials requisitions, keep the purchases records
- As Talent Development Representative to Talent Acquisition and Development Department in the HR & Administration Division, I make the registration for the training for employees, make the training reports, input the info in the SAP system ( invoices and training reports), budget and invoicing control, interns development program and mentoring; before this I was Administrative Assistant to the HR & Administration Manager, I helped her by recording the minutes and reports of weekly and/or monthly meetings, following up on the new personnel, keeping a record of insurance invoices; creating the monthly surveys required for the Ministry of Labor, translating and delivering the information regarding the new policies sent by the headquarters in Dallas, to the company personnel, managed both COLP and PERU LNG petty cash and expats housing administration
- Also, was in charge of producing daily personnel attendance system report; supervise and verify data input applications for overtime which are later inserted in payroll processing, and keep updated database of employee absences and vacation schedules.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
GM’S ASSISTANT
PROMOTORA DE INVERSIONES SIRIUS S.A.C
01.2006 - 05.2006
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
Assistant GM
SYSTEM SUPPORT /SERVICES S.A.C
01.2005 - 12.2005
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with other departments to establish productive and timely completion of projects.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
CENTER ASSISTANT AND SERVICE REPRESENTATIVE
REGUS BUSINESS CENTRE (PERU) S.A
01.2001 - 12.2004
- Responsible for supervision of maintenance, equipment, office distribution for client and for support team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Organized, coordinated and supervised corporate event for Regus
- Answered customer telephone calls promptly to avoid on-hold wait times.(within 5 rings)
- Developed Marketing campaigns to introduce, improve and strengthen the image for Regus and its clients
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed filing system, entered data and completed other clerical tasks.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
RECEPTIONIST
UCP BACKUS & JOHNSTON S.A.A
01.1998 - 01.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
PRODUCTION ASSISTANT
NUCLEO AYER
01.1997 - 12.1997
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
Education
Communication Workshop -
2015
Train the Trainers Certification - undefined
2015
Emergency response brigade training (Blue Jackets) - undefined
2015
Talent Management - undefined
2014
Emotional Intelligence - undefined
2014
First aid with CPR and DEA heart savers - undefined
2013
Tele marketing - undefined
Instituto Peruano de Marketing I.P.M
1999
Telemarketing 2013 22 Peruvian people management congress - undefined
1999
Associate’s Degree - Audiovisual Communications and Advertising
INSTITUTO PERUANO DE PUBLICIDAD IPP
12.1997
COLPA organizations certificate - undefined
1997
Public Speaking - undefined
Instituto Charles Chaplin
1994
Skills
- Verbal and Written Communication
- Administrative Duties
- Travel Arrangements
- Support Services
- Time Management
- Employee Support
- Project Support
- Documentation
- Anticipates Needs
- Multi-line phone talent
- Money handling abilities
- Administrative support
- Report preparation
Languages
English, Spanish, French
Native language
English
Proficient
C2
Spanish
Proficient
C2
French
Elementary
A2
Timeline
Customer Service Representative
Everclean Colorado Title
07.2017 - Current
Administration Representative
HUNT LNG Operation company S.A.C
06.2006 - 07.2017
GM’S ASSISTANT
PROMOTORA DE INVERSIONES SIRIUS S.A.C
01.2006 - 05.2006
Assistant GM
SYSTEM SUPPORT /SERVICES S.A.C
01.2005 - 12.2005
CENTER ASSISTANT AND SERVICE REPRESENTATIVE
REGUS BUSINESS CENTRE (PERU) S.A
01.2001 - 12.2004
RECEPTIONIST
UCP BACKUS & JOHNSTON S.A.A
01.1998 - 01.2000
PRODUCTION ASSISTANT
NUCLEO AYER
01.1997 - 12.1997
Communication Workshop -
Train the Trainers Certification - undefined
Emergency response brigade training (Blue Jackets) - undefined
Talent Management - undefined
Emotional Intelligence - undefined
First aid with CPR and DEA heart savers - undefined
Tele marketing - undefined
Instituto Peruano de Marketing I.P.M
Telemarketing 2013 22 Peruvian people management congress - undefined
Associate’s Degree - Audiovisual Communications and Advertising
INSTITUTO PERUANO DE PUBLICIDAD IPP
COLPA organizations certificate - undefined
Public Speaking - undefined
Instituto Charles Chaplin
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