Maria Quispe Gonzales
Lima
Summary
I’m a luxury onboard sales professional with more than 10 years of customer-facing experience and strong results in high-ticket environments. Most recently, I worked with Park West Art Gallery as an International Art Dealer, where I consistently exceeded expectations—responsible for 15% of the cruise target but typically delivering around 35% of total cruise sales, including a highest artwork sale above $250,000. Before that, I worked with Starboard on Royal Caribbean in fine jewelry and watches, exceeding a $20,000 voyage target by reaching as high as $60,000. I’m confident in building rapport fast with international guests, using consultative selling, and closing through presentations and event-driven selling.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
International Art Dealer
Park West Art Gallery
Michigan
04.2022 - 09.2025
- Drove high-ticket art revenue through consultative selling and relationship building, guiding cruise guests through the full buying journey from discovery to close.
- Consistently exceeded performance expectations by being accountable for 15% of the total sales target per cruise and typically producing over 35% of total cruise sales.
- Closed premium and collector-level transactions, including a highest single sale exceeding $250,000 in artwork.
- Built customized art buying packages based on guest preferences, budget, and lifestyle to strengthen conversion and increase transaction value.
- Supported and helped close sales during live art auctions, maximizing urgency-driven offers and limited-time onboard incentives.
- Hosted revenue-generating guest events including Welcome Aboard presentations, art seminars, and private viewings, increasing guest traffic and sales conversion opportunities.
- Executed and maintained visually elevated art exhibitions while meeting strict ship and brand compliance standards.
- Managed invoice posting, transaction balancing, and post-sale documentation with
- accuracy and professionalism.
Retail Sales Associate
Starboard Cruise Services – Royal Caribbean
Florida
09.2021 - 12.2021
- Increased onboard revenue by recommending products aligned with guest needs while delivering consistently high service standards.
- Supported store performance by upselling premium options, offering add-on solutions, and creating an elevated shopping experience.
- Maintained luxury visual merchandising standards to support guest confidence and sales conversion.
Bilingual Agent (Customer Service)
Teleperformance SAC
Lima
09.2020 - 09.2021
- Provided bilingual customer assistance for clients across the United States, Puerto Rico, Australia, and Canada, ensuring accurate and professional resolution.
Fine Jewelry & Fine Watches Specialist
Starboard Cruise Services – Royal Caribbean
Florida
02.2019 - 03.2020
- Specialized in high-ticket luxury sales, advising guests on fine jewelry and watch collections.
- Hosted revenue-focused sales events, seminars, and onboard presentations to increase product awareness and drive purchases.
- Supported competitive sales initiatives and promotional events to exceed daily and voyage sales targets.
- Maintained premium visual standards to reinforce brand positioning and buyer confidence.
Beauty Specialist
Starboard Cruise Services – Royal Caribbean
Florida
12.2017 - 01.2019
- Consulted guests to recommend skincare and fragrance solutions based on needs, lifestyle, and preferences.
- Increased conversion through live product demonstrations, makeup transformations, and onboard seminars.
- Strengthened guest loyalty through personalized service and consistent product expertise.
General Manager
Muebles y Decoraciones RUBI SAC
Lima
11.2010 - 12.2017
- Directed operations for a furniture manufacturing business, overseeing production, customer management, and order customization.
- Delivered tailored solutions by translating customer requirements into personalized designs, materials, and finishes.
- Led end-to-end process control including quality, timelines, and client satisfaction while maintaining strong business relationships.
Sales Representative
Banco de Crédito del Perú (BCP)
Lima
03.2009 - 10.2010
- Sold financial products including credit cards and insurance, using needs-based selling and relationship management.
- Strengthened customer experience by combining service support with product positioning and cross-selling.
Education
Professional Coursework -
Business, Sales & International Trade
Lima, PeruLanguage & Cultural Studies
Lima, PeruSecondary Education
Lima, PeruSkills
- Identify buying signals, overcome objections, and secure sales in a high-traffic cruise environment
- Closing & Objection Handling
- Upselling & Cross-selling
- Adaptability in fast - paced environment
- Results- oriented mindset
Languages
Spanish
Native
Native
English
Proficient (C2)
C2
Certification
Microsoft Excel
Timeline
International Art Dealer
Park West Art Gallery
04.2022 - 09.2025
Retail Sales Associate
Starboard Cruise Services – Royal Caribbean
09.2021 - 12.2021
Bilingual Agent (Customer Service)
Teleperformance SAC
09.2020 - 09.2021
Fine Jewelry & Fine Watches Specialist
Starboard Cruise Services – Royal Caribbean
02.2019 - 03.2020
Beauty Specialist
Starboard Cruise Services – Royal Caribbean
12.2017 - 01.2019
General Manager
Muebles y Decoraciones RUBI SAC
11.2010 - 12.2017
Sales Representative
Banco de Crédito del Perú (BCP)
03.2009 - 10.2010
Professional Coursework -
Business, Sales & International Trade
Language & Cultural Studies
Secondary Education