Open To Work
Maria Del Carmen Davila Arenas
CASINO
LIMA,LMA
Work Preference
Summary
Proactive, detail-oriented professional with extensive experience in casino game dealing and staff training. Proven ability to evaluate personnel performance and enhance customer entertainment experiences. Strong focus on game security and compliance with industry standards. Demonstrated success in identifying and addressing customer needs effectively.
Overview
15
15
years of professional experience
Work History
CASINO PERSONNEL TRAINER AND EVALUATOR
AREPRESAC
LIMA
2021.02 - Current
- Facilitated workshops to enhance effective communication and teamwork skills among trainees.
- Evaluate trainee performance and provide constructive feedback regularly.
- Collaborate with management to identify training needs and goals.
- Suggest and offer specific training programs to help workers maintain or improve job skills.
- Organized and maintained comprehensive training records and documentation for contractor companies to ensure compliance and accessibility.
- Negotiated training contracts with clients to align desired outcomes with budgetary considerations.
Casino Dealer
Royal Caribbean Cruises
Miami
2016.07 - 2019.08
- Managed player interactions to enhance customer satisfaction and engagement.
- Monitored game progress to uphold fairness and ensure enjoyable experiences for guests.
- Dealt various table games while ensuring strict compliance with gaming regulations.
Casino Supervisor - Pit Boss
Costa Crociere
Savona
2011.02 - 2016.05
- Supervised daily operations in gaming areas, ensuring adherence to regulations and enhancing guest experience.
- Monitored gaming activities, identifying and resolving irregularities to maintain integrity and security.
- Trained staff on customer service standards and operational procedures, fostering a customer-focused environment.
Education
Bachelor - Law
ULADECH
CHIMBOTE2021-05
LABOR SKILLS EVALUATOR - Human Resources Training
MINISTERIO DE TRABAJO Y PROMOCION DEL EMPLEO
LIMA2020-01
BACHELOR - Education
UNIVERSIDAD NACIONAL JORGE BASADRE GROHOMAN
TACNA2007-05
Skills
- Excellent customer service skills
- Proactive
- Game dealing experience
- Friendly demeanor, customer interaction
- Effective communicator
- Team collaborator
- Attention to detail
- Strong mathematical skills
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
Italian
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
References
References available upon request.
Timeline
CASINO PERSONNEL TRAINER AND EVALUATOR
AREPRESAC
2021.02 - Current
Casino Dealer
Royal Caribbean Cruises
2016.07 - 2019.08
Casino Supervisor - Pit Boss
Costa Crociere
2011.02 - 2016.05
Bachelor - Law
ULADECH
LABOR SKILLS EVALUATOR - Human Resources Training
MINISTERIO DE TRABAJO Y PROMOCION DEL EMPLEO
BACHELOR - Education
UNIVERSIDAD NACIONAL JORGE BASADRE GROHOMAN