Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Maria Eugenia Silva Rodriguez
Lima
Summary
Overview
2
years of professional experience
Work History
Teleperformance Perú S.A.C
Customer Service Agent
2023.03 - 2023.07 (4 months)
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Grupo Powser S.A.C
Administrative Assistant
2021.10 - 2023.02 (1 year & 4 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Dr. Jose Maria Dominguez Escobar. Barquisimeto, Venezuela.
High School Diploma
07.2010
University Overview
Skills
- Customer Data Confidentiality
- Dispute Resolution
- Field Operations Support
- Administrative and Office Support
- Outstanding Communication Skills
- Microsoft Office
- Inbound Call Management
- Customer Service
- Agent Support
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Agent
Teleperformance Perú S.A.C
2023.03 - 2023.07 (4 months)
Administrative Assistant
Grupo Powser S.A.C
2021.10 - 2023.02 (1 year & 4 months)
Dr. Jose Maria Dominguez Escobar.
High School Diploma
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