Mariana Margarita Tume Peralta
Summary
Encourager and problem solver with talents for team building, leading and motivating, as well as excellent employee and customer relations skills and relationship building skills. Proficient in using independent decision-making skills and good judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
General Coordinator
Blue Lock Investment
04.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Participated in recruitment and selection process for new hires.
Fashion Stylist
Freelance
08.2021 - 03.2022
- Provided education and guidance to clients on fashion trends and styling techniques.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks.
- Performed personal shopping functions on behalf of customers.
- Met with clients to determine style requirements and budget.
Sales Advisor & Customer Support
GSS
06.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Addressed customer account discrepancies and concerns.
General Coordinator
Imaginario Colectivo
10.2020 - 01.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Coordinator's Assistant
Imaginario Colectivo
01.2020 - 09.2020
- Engaged with customers to build rapport and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Service
Naturlandia Miraflores
09.2019 - 11.2019
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Cultivated warm relationships with regular customers.
Dermoconsultant
Dermocenter
05.2019 - 08.2019
- Maintained current database of completed appraisals and customer information.
- Took clear photographs of property for documentation.
- Inspected merchandise for quality and arranged proper display location on floor.
- Recommended products based on solid understanding of individual customer needs and preferences.
Peer Collaborator
Coney Park
02.2019 - 04.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Salesperson
Iberotex - Zara
11.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Advisor
Faber Castell
05.2017 - 04.2018
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Monitored and replenished display inventory and restructured according to available stock.
Barista
Starbucks
06.2014 - 10.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Retail Sales Cashier
Kids Made Here
03.2013 - 12.2013
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks by size, style, and color.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
High School Diploma -
Stella Maris
PiuraBachelor - Communications
Universidad De Piura - UDEP
PiuraSkills
- Interdisciplinary Care
- Active Listening
- Empathy and Compassionate Care
- Client Satisfaction
- Emotional Intelligence
- Learning and Development
- Banquet Coordination
- Table Preparation
- Adaptable and Flexible
- Conflict and Complaint Resolution
Accomplishments
- Resolved product issue through consumer testing.
- I managed a team of 20 in the development of projects.
- I maintained an appropriate work environment for the work team, focusing on the personal development of each one.
- I organized corporate events promoting sales campaigns.
Additional Information
I am a woman who strives to develop personally and professionally, with complete availability to change cities whenever necessary to put all her skills at the disposal of the company for the correct development of the functions entrusted to her.
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
General Coordinator
Blue Lock Investment
04.2022 - Current
Fashion Stylist
Freelance
08.2021 - 03.2022
Sales Advisor & Customer Support
GSS
06.2021 - 07.2021
General Coordinator
Imaginario Colectivo
10.2020 - 01.2021
Coordinator's Assistant
Imaginario Colectivo
01.2020 - 09.2020
Customer Service
Naturlandia Miraflores
09.2019 - 11.2019
Dermoconsultant
Dermocenter
05.2019 - 08.2019
Peer Collaborator
Coney Park
02.2019 - 04.2019
Salesperson
Iberotex - Zara
11.2018 - 12.2018
Sales Advisor
Faber Castell
05.2017 - 04.2018
Barista
Starbucks
06.2014 - 10.2014
Retail Sales Cashier
Kids Made Here
03.2013 - 12.2013
High School Diploma -
Stella Maris
Bachelor - Communications
Universidad De Piura - UDEP
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