Mariko Shianeline Antolin

• Trained cafe employees to consistently exceed customers' expectations and provide superior service in a fast-paced environment.
• Oversaw daily cafe operations to maintain a productive workflow with all team members.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Handled business administration functions such as payroll, cash register counting, and thorough inventory management.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

*Cross-trained in multiple departments.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

• Welcomed customers and helped determine their needs.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Worked flexible schedule and extra shifts to meet business needs.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Assisted with day-to-day operations, working efficiently and productively with all team members, in a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects like maintaining effective supply levels based on demand and staff schedules for adequate coverage.
• Established a welcoming atmosphere with high standards of cleanliness and presentation throughout the cafe.
• Worked flexible hours across night, weekend, and holiday shifts to fill in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Increased cafe revenue through strategic marketing campaigns that highlighted unique offerings and promotions, including introduction of seasonal menus.

*Cross-trained in multiple departments.

• Monitored food preparation, production, and plating for quality control while avoiding overproduction or shortage.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Coordinated with front-of-house team to ensure seamless service during peak hours.
• Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.

*Cross-trained in multiple locations.

• Listened to customer needs and desires to identify and recommend optimal products.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Wrapped, boxed, weighed, and served products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Prepared ingredients ahead of time to promote efficiency in dish garnishing and maintained well-stocked stations for maximum productivity.
• Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
• Managed inventory by scheduling and receiving food deliveries and oversaw proper storage procedures for perishable items to ensure freshness and minimize spoilage.
• Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.

• Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
• Followed food safety practices and sanitation guidelines.
• Organized and re-stocked various stations and self-service items.
• Demonstrated versatility by assisting with various tasks throughout the establishment, including cashier duties when necessary.

• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Established new client relationships by conducting thorough needs assessments during initial consultations.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.

• Ensured timely completion of daily tasks to keep restaurant clean and stocked and organized.
• Provided friendly service at the front counter and over the phone by quickly responding to customers' questions, recommending items, and recording order information.
• Facilitated smoother operations by maintaining clear communication between customers and staff.
• Prepared pizzas, salads, and other specialty items according to restaurant recipes and quality standards and customer specifications and completing pick-up orders by hand-off or delivery orders by car.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Adapted well to changes in daily operations and successfully managed multiple tasks simultaneously during peak hours, working hard to stay ahead of demand while under stress due to various factors such as staff shortages or bad weather for deliveries.