Mary Gutierrez Placencia
Lima
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Interseguro Compañia De Seguros
10.2021 - 07.2023
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Analyzed key competitors to respond to competitive threats.
Administrative Assistant - Latin America
BWH Hotel Group
04.2019 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Development Assistant - South America
Best Western Hotels & Resorts
11.2018 - 04.2019
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Provided assistance to leaders and staff to reach objectives in corporate policies, procedures and regulations.
- Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams and necessary finances.
- Liaised with external parties and vendors, identifying and targeting opportunities for improvements and savings.
- Completed projects in alignment with target deadlines and financial objectives.
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
- Planned and implemented events.
Senior Key Account Manager
Rimac Seguros Y Reaseguros
07.2017 - 07.2018
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Key Account Manager
Tradel Service S.R.L
04.2016 - 12.2016
- Built and maintained strong client relationships to drive business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Assistant Manager
Tradel Service S.R.L
01.2016 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Diploma - Project Management
Universidad Peruana De Ciencias Aplicadas
Lima, Peru12.2020
Diploma - Strategies For The Growth of Organizations
Universidad Peruana De Ciencias Aplicadas
Lima, Peru12.2020
BBA - Business Administration And Management
Universidad Peruana De Ciencias Aplicadas
Lima, Peru06.2020
Bachelor of Administrative Studies - Tourism And Administration
Universidad Peruana De Ciencias Aplicadas
Lima, Peru11.2016
Skills
- Account Retention
- Key Account Management
- Customer Rapport
- Sales Tactics
- Client Needs Assessment
- Sales Program Creation
- High-Impact Proposal Presentation
- Client Relationship Building
- Lead Generation
- Sales Quota Achievement
- Business Development
- Relationship Selling
Hobbies
Yoga
Dancing
Travelling
Languages
Spanish
Native language
Portuguese
Elementary
A2
English
Advanced
C1
Timeline
Key Account Manager
Interseguro Compañia De Seguros
10.2021 - 07.2023
Administrative Assistant - Latin America
BWH Hotel Group
04.2019 - 08.2021
Development Assistant - South America
Best Western Hotels & Resorts
11.2018 - 04.2019
Senior Key Account Manager
Rimac Seguros Y Reaseguros
07.2017 - 07.2018
Key Account Manager
Tradel Service S.R.L
04.2016 - 12.2016
Assistant Manager
Tradel Service S.R.L
01.2016 - 04.2016
Diploma - Project Management
Universidad Peruana De Ciencias Aplicadas
Diploma - Strategies For The Growth of Organizations
Universidad Peruana De Ciencias Aplicadas
BBA - Business Administration And Management
Universidad Peruana De Ciencias Aplicadas
Bachelor of Administrative Studies - Tourism And Administration
Universidad Peruana De Ciencias Aplicadas
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