Mary Gutierrez Placencia
Lima
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Interseguro Compañia De Seguros
2021.10 - 2023.07
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Analyzed key competitors to respond to competitive threats.
Administrative Assistant - Latin America
BWH Hotel Group
2019.04 - 2021.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Development Assistant - South America
Best Western Hotels & Resorts
2018.11 - 2019.04
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Provided assistance to leaders and staff to reach objectives in corporate policies, procedures and regulations.
- Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams and necessary finances.
- Liaised with external parties and vendors, identifying and targeting opportunities for improvements and savings.
- Completed projects in alignment with target deadlines and financial objectives.
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
- Planned and implemented events.
Senior Key Account Manager
Rimac Seguros Y Reaseguros
2017.07 - 2018.07
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Key Account Manager
Tradel Service S.R.L
2016.04 - 2016.12
- Built and maintained strong client relationships to drive business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Assistant Manager
Tradel Service S.R.L
2016.01 - 2016.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Diploma - Project Management
Universidad Peruana De Ciencias Aplicadas
Lima, Peru12.2020
Diploma - Strategies For The Growth of Organizations
Universidad Peruana De Ciencias Aplicadas
Lima, Peru12.2020
BBA - Business Administration And Management
Universidad Peruana De Ciencias Aplicadas
Lima, Peru06.2020
Bachelor of Administrative Studies - Tourism And Administration
Universidad Peruana De Ciencias Aplicadas
Lima, Peru11.2016
Skills
- Account Retention
- Key Account Management
- Customer Rapport
- Sales Tactics
- Client Needs Assessment
- Sales Program Creation
- High-Impact Proposal Presentation
- Client Relationship Building
- Lead Generation
- Sales Quota Achievement
- Business Development
- Relationship Selling
Hobbies
Yoga
Dancing
Travelling
Languages
Spanish
Native language
Portuguese
Elementary
A2
English
Advanced
C1
Timeline
Key Account Manager
Interseguro Compañia De Seguros
2021.10 - 2023.07
Administrative Assistant - Latin America
BWH Hotel Group
2019.04 - 2021.08
Development Assistant - South America
Best Western Hotels & Resorts
2018.11 - 2019.04
Senior Key Account Manager
Rimac Seguros Y Reaseguros
2017.07 - 2018.07
Key Account Manager
Tradel Service S.R.L
2016.04 - 2016.12
Assistant Manager
Tradel Service S.R.L
2016.01 - 2016.04
Diploma - Project Management
Universidad Peruana De Ciencias Aplicadas
Diploma - Strategies For The Growth of Organizations
Universidad Peruana De Ciencias Aplicadas
BBA - Business Administration And Management
Universidad Peruana De Ciencias Aplicadas
Bachelor of Administrative Studies - Tourism And Administration
Universidad Peruana De Ciencias Aplicadas
Similar Profiles
Brian Stephen Schrils KalourisBrian Stephen Schrils Kalouris
Chief Operations Officer (COO) at DOMINICANA COMPAÑIA DE SEGUROSChief Operations Officer (COO) at DOMINICANA COMPAÑIA DE SEGUROS
Luka TribaldosLuka Tribaldos
Intern at ASSA Compañia De SegurosIntern at ASSA Compañia De Seguros
Cesar HerreraCesar Herrera
Head of Procurement at Compañia de Seguros BolivarHead of Procurement at Compañia de Seguros Bolivar