MAURICIO GALVEZ

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.
• Maintained detailed documentation of all help desk interactions for future reference and analysis.
• Logged support tickets and closed when issues were resolved.
• Provided basic end-user troubleshooting and desktop support.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
• Enhanced customer satisfaction by resolving technical issues promptly and accurately.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Described product and service details to customers to provide information on benefits and advantages.
• Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
• Increased customer loyalty through personalized interactions.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Resolve casualties about missing items and stolen items.

Trained in Austria for a month and an half to be able to ensure the fullfillment of the tasks shown below:

• Collaborate with the credit control of the clients
• Coordinate order processing wuith internal and external areas of the company.
• Organize and manage material returns.
• Coordinate and supervise incoming and outgoing merchandise deliveries.
• Process purchase orders with due care.
• Optimization and reduction of variable costs.
• Continuous search for improvements with our service.

• Oversaw daily inventory counts to maintain data accuracy.
• Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
• Customer Service area face to face resolving issues with every service that they pay for.
• Supervisor of the warehouse that we got.
• Forecast every month acoording to the demand that we have.

• Review of import invoices
• Supervise the unloading of merchandise.
• Supervise works in store.