Melanie Luque Torres
Lima
Summary
Dynamic bilingual customer service professional with proven expertise at Teleperformance for United Health Care. Skilled in problem-solving and customer relations, I excel in fast-paced environments. My strong sales acumen and teamwork abilities drive exceptional guest experiences, while my proficiency in digital tools enhances operational efficiency.
Overview
5
5
years of professional experience
Work History
Freelance Photographer
01.2024 - Current
- Specialized in event photography, portraits, and custom photo sessions
- Edited and retouched images for professional quality results
- Created visual content for clients and social media platforms
Bilingual Customer Service Agent
Teleperformance for United Health Care
01.2024 - 01.2025
- Assisted clients with health insurance inquiries and claims processing
- Provided problem resolution and high-quality service in a fast-paced environment
- Developed strong communication and multitasking skills
Sales Associate
Norwegian Cruise Line (NCL Prima)
07.2023 - 01.2024
- Assisted guests with product selection, driving onboard sales revenue
- Delivered outstanding customer service and product knowledge
- Managed inventory and ensured a visually appealing sales environment
Buffet Steward
Princess Cruises
10.2019 - 12.2022
- Ensured high standards of food presentation and hygiene in buffet areas
- Provided excellent customer service to guests, assisting with dietary needs
- Maintained cleanliness and organization in dining venues
Education
Photography Course -
Instituto Peruano de Arte y Diseño (IPAD)
12.2023
Professional Make Up Artist -
HAIR POINT
Lima, Perú06.2023
Certificate in Teaching English as a Foreign Language -
TEFL ACADEMY
04.2021
Advanced English -
IDIOMAS CATOLICA
Lima, Perú05.2018
Translation and Interpreting -
UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS
Lima, Perú05.2016
Skills
- Customer service and guest relations
- Sales and upselling techniques
- Teamwork and adaptability in multicultural settings
- Food & beverage service and hygiene standards
- Photography and image editing
- Problem-solving and claims management
- Digital tools and CRM systems
Languages
[List languages and proficiency level]
Timeline
Freelance Photographer
01.2024 - Current
Bilingual Customer Service Agent
Teleperformance for United Health Care
01.2024 - 01.2025
Sales Associate
Norwegian Cruise Line (NCL Prima)
07.2023 - 01.2024
Buffet Steward
Princess Cruises
10.2019 - 12.2022
Photography Course -
Instituto Peruano de Arte y Diseño (IPAD)
Professional Make Up Artist -
HAIR POINT
Certificate in Teaching English as a Foreign Language -
TEFL ACADEMY
Advanced English -
IDIOMAS CATOLICA
Translation and Interpreting -
UNIVERSIDAD PERUANA DE CIENCIAS APLICADAS
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