Merry Rodriguez
Lima
Summary
Seasoned Workforce Real Time Analyst with a track record of optimizing operational efficiency through data analysis. Skilled in workforce management software, forecasting and scheduling, with exceptional problem-solving abilities. Known for improving service level performance and reducing labor costs by identifying trends and making strategic recommendations based on real-time data.
Overview
8
8
years of professional experience
Work History
Workforce Real Time Analyst
CONCENTRIX
Lima, Perú
11.2021 - Current
- Monitored real-time labor performance metrics and identified areas for improvement.
- Analyzed current workforce management practices to ensure compliance with applicable laws and regulations.
- Developed reports on employee productivity, overtime utilization, and attendance trends.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
- Participated in meetings with department heads to discuss staff scheduling needs.
Online English Teacher
TusClases.pe Platform
Lima, Perú
07.2019 - 10.2023
- Developed and implemented individualized lesson plans tailored to student's needs and interests.
- Facilitated group discussions, activities, and other interactive learning opportunities.
- Assessed student progress by administering tests and providing feedback on assignments.
- Conducted one-on-one sessions with students to address their specific language needs.
- Adapted teaching methods based on the strengths and weaknesses of each student.
- Utilized audio and visual technology such as video conferencing tools for online classes.
Customer Service Representative
KONECTA
Lima, Perú
02.2018 - 09.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services from LATAM Airlines.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Office Data Entry Clerk
AUDITION SAC
Lima, Peru
08.2016 - 07.2017
- Reviewed documents for accuracy and completeness of data entry.
- Inputted customer and account data from source documents within computer database system.
- Maintained log books, entered and updated information into the computer system. For updates, I occasionally contacted customers/patients to request additional information by phone or email.
- Organized filing systems to store physical copies of documents.
Education
Advanced - Office Software
CEPS UNI
Lima11-2018
Advanced - English
Britanico
Lima05-2017
Some College (No Degree) - Environmental Engineering
Universidad Privada Del Norte
LimaIntermediate - French
La Alianza Francesa
LimaSkills
- Workforce Management
- Team work and collaboration
- Adaptability
- Leadership and initiative
- Critical thinking
- Good communication skills
- Customer service
Timeline
Workforce Real Time Analyst
CONCENTRIX
11.2021 - Current
Online English Teacher
TusClases.pe Platform
07.2019 - 10.2023
Customer Service Representative
KONECTA
02.2018 - 09.2021
Office Data Entry Clerk
AUDITION SAC
08.2016 - 07.2017
Advanced - Office Software
CEPS UNI
Advanced - English
Britanico
Some College (No Degree) - Environmental Engineering
Universidad Privada Del Norte
Intermediate - French
La Alianza Francesa
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