Miguel Eduardo Navarro Pereda
Lima
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
NOC Support Engineer
Italtel
06.2022 - 09.2023
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Exceeded SLA standards for response times and problem resolution.
- Closed first-time tickets quickly and met resolution volume requirements.
- Established positive working relationships with users to quickly resolve problems.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
NOC Operator
Fractalia
09.2021 - 03.2022
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Bachelor of Applied Science in Information Technology - Telecommunications
UNMSM
Lima, Peru08.2021
Skills
- Disaster Recovery
- Firewall Management
- Onboarding
- Change Management
- Network Configuration
Certification
- CCNA - Cisco Certified Network Associate
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
NOC Support Engineer
Italtel
06.2022 - 09.2023
NOC Operator
Fractalia
09.2021 - 03.2022
Bachelor of Applied Science in Information Technology - Telecommunications
UNMSM
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