Milagros Suárez Luján
Summary
Graduate student of bachelor's in business administration and international business. Belonging to the upper third of the career, with studies in the English language; knowledge in Marketing, Organizational Development and Market Research. Member of the School of Student Leaders, in which we expanded and enhanced the skills of the university community aiming to be more attractive to the professional environment. Experience in volunteer work that promotes a change in the future of the country, providing help and support to associations that carry out social work projects. I present abilities such as teamwork, leadership, and responsibility to the development of designated tasks. I am interested in continuing to develop a career in a stable company in which I can apply, expand, and add to my acquired knowledge to generate value in the organization in which I will work.
Overview
2
2
years of professional experience
Work History
Bilingual Trainer and Service Advisor
Teleperformance S.A.C.
08.2022 - Current
- Perform customer service for the Instacart delivery campaign for the U.S. and Canadian public. Later, as a supernumerary, have teams under my charge for training and migration to operations.
Customer Experience Consultant
Scotiabank S.A.A.
10.2021 - 07.2022
- Active listening of the client portfolio in order to provide advice regarding Scotiabank Group's products and services in Crediscotia Financial.
- Winner of the title of Best 360° Customer Experience in the month of April 2022, providing an A1 customer experience by meeting all the established indicators.
Education
Bachelor of Administrative Studies - Business Administration And International Business
Universidad Privada Del Norte
Lima, Perú07.2023
Skills
- Preventive Maintenance Coordination
- Staff Training
- Active Listening
- Issue and Complaint Resolution
- Training Development Aptitude
- Administrative Support
Additional Information
VOLUNTARY WORK - KANTAYA
- Commercial Strategies, Customer Service and Market Research. Conducting Surveys and Focus Groups to gather the necessary information for the project in question.
- Carrying out an Optimal Benchmarking Project, with the objective of proposing improvement opportunities for the profits of the Association's sponsors and donors.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bilingual Trainer and Service Advisor
Teleperformance S.A.C.
08.2022 - Current
Customer Experience Consultant
Scotiabank S.A.A.
10.2021 - 07.2022
Bachelor of Administrative Studies - Business Administration And International Business
Universidad Privada Del Norte
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