Mirella Delzo
Lima
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Inside Sales Member & Customer Success Manager
Storeganise
03.2022 - 12.2023
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Onboarded new temps by entering employee information into systems.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Account Executive-US/Latam
Adbutler
09.2018 - 03.2022
- Developed team communications and information for meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Met and exceeded service level goals to achieve standards and expectations.
- Trained clients on product features and updates to secure buy-in.
- Managed sales cycle to maintain solid customer base.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Communicated between internal and external stakeholders, clients and vendors.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
- Prepared additional quotes for current clients to upsell products and services.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Distributed marketing materials to existing and prospective clients to promote products and services.
Inside Sales Associate
Bookingsync
04.2017 - 05.2018
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Assisted with creating scripts and responses for consumer interaction.
- Researched and identified possible new accounts for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Delivered sales presentations and product demonstrations to prospective new accounts using video conferencing technology.
- Teamed with partners to close deals for sales development.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Set up new accounts, established customer credit and set up payment methods.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Used CRM software to maintain detailed contact logs and account records.
- Managed and recorded leads from outbound telephone marketing.
- Emphasized product features based on analysis of customers' needs.
Education
Bachelor of Arts - Advertising And Public Relations
University of Tampa
Tampa, Florida,USA 01.2010 - 12.2011
Skills
Vendor management
Product and service sales
Account management
Research
Sales expertise
Operations
Cold Calling
Marketing
Campaign development
Relationship building and rapport
Goal-setting
Order management
Business development and planning
Relationship building and management
Additional Information
Bilingual Spanish and English
Timeline
Inside Sales Member & Customer Success Manager
Storeganise
03.2022 - 12.2023
Account Executive-US/Latam
Adbutler
09.2018 - 03.2022
Inside Sales Associate
Bookingsync
04.2017 - 05.2018
Bachelor of Arts - Advertising And Public Relations
University of Tampa
01.2010 - 12.2011