Miriam Elizabeth Urquieta Bravo
Lima
Summary
Dedicated and customer-oriented professional with diverse experience in client relations, customer service, and hospitality. Skilled in communication, problem-solving, and providing exceptional service. Fluent in English and Spanish.
Overview
7
7
years of professional experience
Work History
Executive associate | Client Relations
Edge
- Current
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Worked with eClinical Works
- Completed patient referrals to other medical specialists
- Transcribed phone messages and relayed to appropriate personnel.
Executive Associate | Client Relations
Edge
04.2022 - Current
- Act as a Referral Specialist, coordinating patient referrals to specialists and ensuring timely follow-ups.
- Handle customer service inquiries and complaints over the phone, providing solutions and ensuring customer satisfaction.
- Utilize CRM systems to manage client information, track interactions, and monitor client satisfaction levels.
- Collaborate with medical staff and other departments to ensure seamless client experiences and resolve issues efficiently.
Medical interpreter
Teleperformance
12.2020 - 03.2022
- Provided interpretation services for medical-related communications between healthcare professionals and patients.
- Ensured accurate and clear communication to facilitate effective healthcare delivery and patient understanding.
Trainee in Food & Beverage
Westin Hotels & Resorts
01.2020 - 03.2020
- Worked as a Banquet Server and provided customer service in a professional hospitality environment.
- Gained experience in food and beverage operations, event management, and guest relations.
Pastry Baker
Estación Gamarra
03.2019 - 09.2019
- Prepared pastries and assisted with cashier duties, ensuring accurate transactions and excellent customer service.
- Managed customer inquiries and complaints, resolving issues promptly to enhance customer satisfaction.
Quick Service Food & Beverage
Walt Disney World
12.2017 - 02.2018
- Provided exceptional quick service food and beverage experiences to guests, adhering to Disney's high standards of quality and service.
- Collaborated with team members to ensure smooth operations and guest satisfaction in a fast-paced environment.
- Contributed to creating magical moments for guests and maintaining a positive, welcoming atmosphere.
Itamae apprentice
Sushimás
06.2017 - 09.2017
- Prepared orders and served customers in a sushi restaurant, ensuring high-quality food presentation and customer satisfaction.
- Assisted in maintaining cleanliness and organization of the kitchen and dining areas.
Education
Bachelor's degree - Culinary Art
Universidad San Ignacio De Loyola
Lima, Peru12.2019
Skills
- Excellent communication skills in English and Spanish
- Strong customer service and relationship management abilities
- Proficient in problem-solving and conflict resolution
- Hospitality and event management experience
Languages
Español
Inglés
Timeline
Executive Associate | Client Relations
Edge
04.2022 - Current
Medical interpreter
Teleperformance
12.2020 - 03.2022
Trainee in Food & Beverage
Westin Hotels & Resorts
01.2020 - 03.2020
Pastry Baker
Estación Gamarra
03.2019 - 09.2019
Quick Service Food & Beverage
Walt Disney World
12.2017 - 02.2018
Itamae apprentice
Sushimás
06.2017 - 09.2017
Executive associate | Client Relations
Edge
- Current
Bachelor's degree - Culinary Art
Universidad San Ignacio De Loyola
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