Monica Corzo Gambini
Lima
Summary
Dynamic Medical Video Interpreter with Mego Networks SAC, skilled in facilitating clear communication and maintaining client confidentiality. Expert in simultaneous interpretation and technical terminology, ensuring patient understanding in high-pressure situations. Proven ability to enhance client satisfaction through exceptional verbal communication and active listening, delivering accurate and culturally sensitive interpretations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Video Interpreter
Mego Networks SAC
04.2018 - Current
- Facilitated clear, accurate, polite, professional simultaneously video interpretation between parties across medical sectors.
- Maintained message content, tone, and emotion as closely as possible to ensure client satisfaction with prompt, courteous service delivery in all interactions.
- Adhered to strict confidentiality guidelines to protect sensitive client information during video interpreting sessions.
- Handled technical difficulties calmly and efficiently while maintaining composure under pressure during live interpreting sessions.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Freelancer Medical Interpreter
JV Services
11.2016 - 01.2018
- Facilitated effective communication between healthcare providers and patients in diverse medical settings. Maintaining a constant, accurate, and polite flow during communication during the visit.
- Interpreted complex medical terminology accurately to ensure patient understanding and compliance applying the best practices for accurate interpretation and cultural sensitivity.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Data Entry
El Nuevo Marianne Frostig
03.2016 - 06.2016
- Ensured accuracy of client information by cross-referencing multiple sources during accurate data entry.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
Call Center Representative
Idiomas Católica Call Center
07.2015 - 04.2016
- Resolved customer inquiries and complaints through active listening and problem-solving techniques.
- Customer service representative managing a high volume of inbound calls
Education
Bachelor in Hotel And Restaurant Management - Hotel And Restaurant Management
Instituto Andina De Turismo
Lima, Perú06-1998
Skills
- Fluent bilingualism
- Verbal communication
- Memory retention
- Client confidentiality
- Technical terminology
- Simultaneous interpretation
Certification
- Certified Assistant Manager, Burger King
- ServSave Certification II (UpGrade) (Enero 2010)
- Foundations Re-certification (Octube 2008)
- IMT-BGT Workshop (Febrero 2007)
- Management Training (Junio 2005)
- ServSave Certification I (Diciembre 2004)
- Guest Service (Mayo 2001)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Video Interpreter
Mego Networks SAC
04.2018 - Current
Freelancer Medical Interpreter
JV Services
11.2016 - 01.2018
Data Entry
El Nuevo Marianne Frostig
03.2016 - 06.2016
Call Center Representative
Idiomas Católica Call Center
07.2015 - 04.2016
Bachelor in Hotel And Restaurant Management - Hotel And Restaurant Management
Instituto Andina De Turismo