NADIA OLIVA
Trujillo
Summary
A professional trained to handle administrative tasks with ease. Experienced in strategic planning and management of key processes, with a focus on achieving long-term goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Optima Business Solutions
06.2024 - 10.2024
- Manage and respond to client inquiries via phone and email in English and Spanish, related to payments, appointments, and tax forms.
- Complete required forms to assist U.S. residents and non-residents in meeting their tax obligations.
- Organize and schedule meetings between clients and the head office supervisor in the United States, ensuring the availability of both parties.
- Inform and update clients about the status of their forms submitted to the IRS, verifying acceptance by the entity.
- Answer calls in English and Spanish and transfer them to the appropriate supervisor at the U.S. headquarters, ensuring effective communication.
- Handle the rescheduling of calls if the supervisor is unavailable, as well as address clients’ questions or concerns.
- Sort and organize documents on local servers and cloud storage, ensuring easy access and proper information management.
Project Manager
TeamVision Management
01.2024 - 04.2024
- Manage and respond to client inquiries via phone and email in English and Spanish, related to payments, appointments, and tax forms.
- Complete required forms to help U.S. residents and non-residents fulfill their tax obligations.
- Organize and schedule meetings between clients and the head office supervisor in the United States, ensuring the availability of both parties.
- Inform and update clients on the status of their forms submitted to the IRS, verifying their acceptance by the entity.
- Answer calls in English and Spanish and transfer them to the appropriate supervisor at the U.S. headquarters, ensuring effective communication.
- Handle the rescheduling of calls if the supervisor is unavailable, as well as address clients' questions and concerns.
- Sort and organize documents on local servers and cloud storage, ensuring easy access and proper information management.
Sales Advisor
Arfer Educa
12.2023 - 01.2024
- Provide general information to clients about the services offered by the styling school.
- Organize documentation related to the issuance of certificates and updated information on the services provided.
- Prepare the company's monthly cash flow and manage the opening and closing of cash registers.
- Issue electronic sales receipts for clients after cash payments.
- Prepare an annual sales report detailing the total amount accumulated from student monthly payments at the styling school.
Administrative Assistant
Revoredo Dental Center
08.2023 - 12.2023
- Manage customer service to provide support in booking appointments at the dental center and other additional inquiries.
- Prepare the company's monthly cash flow reports.
- Perform daily internal control of the company.
- Conduct bank reconciliations to ensure the company's transactions match the bank account statements.
Occupational Health and Safety Consultant
Carlos Oliva Consulting and Solutions
07.2021 - 12.2021
- Manage organizational adaptation to meet the requirements of the international standard ISO 9001:2015, aiming for its future implementation.
- Oversee the preparation of mandatory documents for the standard, including regulatory matrices, training schedules, and commercial input-output processes.
Quality Assurance Intern
Clean Water Technology S.A.C.
09.2020 - 12.2020
- Provide general information to clients about the services offered by the styling school.
- Organize documentation related to the issuance of certificates and maintain updated information on the services provided.
- Prepare the company's monthly cash flow and manage the opening and closing of cash registers.
- Issue electronic sales receipts to clients after cash payments.
Education
TOEFL English Competency Certification -
Ice School
01.2024
Bachelor’s Degree in Business Administration And International Business -
Private University of the North
01.2021
Certification in French Language Studies -
Alliance Française of Trujillo
01.2021
Intermediate B2 English Competency Certification -
Peruvian American Cultural Institute
01.2016
Skills
- Mail handling
- Check processing
- Letter preparation
- Scheduling
- Meeting planning
- Confidential document control
- Microsoft outlook
- Professional communication
- Administrative support
- Computer skills
- Project planning
Training
- Power BI: Basic Level, Cibertec, 09/01/24
- How and Why to Develop a Continuous Learning Mindset, LinkedIn, 09/01/24
- Business English: Communication and Crisis Management, LinkedIn, 09/01/24
- Strategic Thinking, LinkedIn, 09/01/24
- CRM Management, Netzun, 04/01/24
- Customer Segmentation, Netzun, 04/01/24
- Overcoming the Fear of Public Speaking, Netzun, 04/01/24
- Introduction to Marketing, Netzun, 01/01/24
- Networking, Netzun, 01/01/24
Languages
- Español, Nativo
- Inglés, Avanzado
- Francés, Intermedio
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Certification
Certificate of Internship Agreement – Demonstrating responsibility and dedication to the contracted tasks.
Advanced English Language Proficiency Certificate
Advanced Excel Certificate
Certificate in International Business Administration and Analysis
Certificate as an Assistant in International Business Administration
Certificate in CRM Management
Certificate in Supply Chain Management
Timeline
Administrative Assistant
Optima Business Solutions
06.2024 - 10.2024
Project Manager
TeamVision Management
01.2024 - 04.2024
Sales Advisor
Arfer Educa
12.2023 - 01.2024
Administrative Assistant
Revoredo Dental Center
08.2023 - 12.2023
Occupational Health and Safety Consultant
Carlos Oliva Consulting and Solutions
07.2021 - 12.2021
Quality Assurance Intern
Clean Water Technology S.A.C.
09.2020 - 12.2020
TOEFL English Competency Certification -
Ice School
Bachelor’s Degree in Business Administration And International Business -
Private University of the North
Certification in French Language Studies -
Alliance Française of Trujillo
Intermediate B2 English Competency Certification -
Peruvian American Cultural Institute
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