Summary
Work History
Education
Skills
Additional Information
Assessments
Languages
Timeline
Generic

NAHIL VIA

Lima

Summary

Highly motivated professional committed to work with vast experience in customer service, administrative tasks, and interpretation. I consider myself an organize person, direct and responsible. Ability to multitask, work independently and within teams in fast-paced, high-volume environments. Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Work History

Remote Bilingual Medical / Legal Interpreter / Administrative Assistant / Billing

Triumph General Services
Lima
  • Translating conversations between healthcare providers and non-English speaking patients
  • Providing accurate interpretations of medical terminology / Health insurance, Car insurance, Legal, 911, Disney, etc
  • Assisting patients with filling out forms and paperwork / Back office and billing
  • Explaining medical treatments and procedures to patients
  • Maintaining confidentiality of patient information
  • Maintaining professional demeanor at all times
  • Assisting with cultural adaptation in the healthcare setting
  • Providing emotional support to patients.

Remote Bilingual Medical Interpreter

LanguageLine Solutions
Lima
  • Translating conversations between healthcare providers and non-English speaking patients
  • Providing accurate interpretations of medical terminology
  • Assisting patients with filling out forms and paperwork
  • Explaining medical treatments and procedures to patients
  • Maintaining confidentiality of patient information
  • Maintaining professional demeanor at all times
  • Assisting with cultural adaptation in the healthcare setting
  • Providing emotional support to patients.

Bilingual Medical/Dental Assitant / Administrative Assistant

Samaritan Health Ministries
Austin
  • Provide excellent customer service in english and spanish
  • Duties include welcoming and greeting patients, answering phones, processing payments, scheduling and confirmation of appointment
  • Always maintaining a professional and respectful attitude
  • For this position multitasking is a must, strong attention to detail, great communication skills, fast learner with strong computer skills, a customer service driven personality, strong organizational skills and self-starter.

Bilingual Customer Service

Teleperformance - Instacart
Lima
  • Provide customer service in English through calls, maintaining a professional and respectful attitude
  • Demonstrate strong understanding and use of the English language through customer service
  • Demonstrate knowledge and proper use of department resources, policies, and procedures
  • Maintain acceptable call and response times, while remaining friendly and informative
  • Maintain productivity and quality standards, demonstrating an appropriate sense of urgency.

ANALIST OF CUSTOMS CLEARANCE, IMPORT

DHL EXPRESS PERU
Lima
  • Notify the client of the reason for the retention of the shipment and the documentation required for its correction and customs clearance
  • Perform the identification of restricted merchandise, as well as the complete request for the necessary permits to carry out the nationalization of the shipments
  • Advise the client and provide effective solutions for the efficient processing of their importation
  • Make a correct tariff classification of shipments in order to ensure their prompt and timely numbering
  • Track and provide information to the client of the status of your shipment until it is picked up and referred for the coordination of your delivery
  • Thoroughly review the rejections issued by Customs, before the client is notified in order to identify all possible options to correct the observation
  • Make the communication to the station in origin when the shipments cannot be contacted or there are no answers to the notification of the retention requirement (English)
  • Respond timely to the internal communication of the airlines involved with the import of the shipment
  • Make daily reports of the quantity of shipments managed and solved
  • Participate actively in the initiatives of continuous improvement of the import processes based on a better service of the Area and the company.

CUSTOMER SERVICE ADVISOR

DHL EXPRESS PERU
LIMA
  • Answer telephone calls from customers, who make inquiries about DHL services (English - Spanish)
  • Advice and provide solution to customer complaints and claims
  • Consultations on the status of shipments, scheduling and collection of information to the systems
  • Advice on quotation requests and international (import and export) and national shipping requirements
  • Advice, impulse to telephone sales, according to proposed goals
  • Comply with the policies and procedures established in the company
  • Develop and promote the corporate values of DHL.

BACK OFFICE ASSISTANT - SALES DEPARTMENT

AMERICA MOVIL PERU SAC
Lima
  • Constant order monitoring and confirmation of entry into the system
  • Follow-up with the warehouse and logistics department
  • Billing, credit notes, charges, etc
  • Support to the sales force
  • Management of commissions, payments and collections of the commercial area
  • Concertation of visits
  • Preparation of events and meetings
  • Internal management, CRM system.

FINANCIAL REPRESENTATIVE / BANK ASSISTANT

BANK INTERNATIONAL OF PERU - INTERBANK
Lima
  • Cash management in counting and tonnage, receiver - payer
  • Personalized customer service
  • Management of databases and personal data supervising important documents
  • Promotion and sale of intangible products: placements, personal bank deposits, account opening, etc
  • Credit card positioning working under goals set by the company, overcoming and improving
  • Sales of all financial products of the bank according to customer needs
  • Reviewed and resolved differences between accounting information and cash drawer
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Educated customers on promotions to enhance sales.

Education

Bachelor of Science en Business Administration International Business -

UNIVERSIDAD SAN IGNACIO DE LOYOLA
12.2019

Bachelor en Business Administration Technical career -

Universidad San Ignacio De Loyola
12.2011

Skills

  • Customer Service
  • Receptionist
  • Retail Sales
  • Customer Support
  • Spanish
  • Translation
  • Telemarketing
  • English
  • Supply Chain
  • Computer skills
  • Medical receptionist
  • Administrative experience
  • Front desk
  • Consecutive Translation
  • Attention to Detail
  • Ethical Codes Adherence
  • Invoice Processing
  • Payment posting

Additional Information

DRIVER LICENCE Mastery of Customer Service Management Microsoft applications skills Customer support Import management Reporting abilities Clearance monitoring Documentation skills Supply chain and resource Work in group management Warehouse and manufacturing operations

Assessments

  • Customer service, 05/2022, Proficient, Identifying and resolving common customer issues
  • Cleaner fit, 05/2022, Completed, Measures the traits that are important for successful cleaners
  • Administrative assistant/receptionist, 05/2022, Proficient, Using basic scheduling and organizational skills in an office setting
  • Work style: Reliability, 05/2022, Proficient, Tendency to be reliable, dependable, and act with integrity at work

Languages

  • English, Fluent
  • German, Intermediate
  • Spanish, Native

Timeline

Remote Bilingual Medical / Legal Interpreter / Administrative Assistant / Billing

Triumph General Services

Remote Bilingual Medical Interpreter

LanguageLine Solutions

Bilingual Medical/Dental Assitant / Administrative Assistant

Samaritan Health Ministries

Bilingual Customer Service

Teleperformance - Instacart

ANALIST OF CUSTOMS CLEARANCE, IMPORT

DHL EXPRESS PERU

CUSTOMER SERVICE ADVISOR

DHL EXPRESS PERU

BACK OFFICE ASSISTANT - SALES DEPARTMENT

AMERICA MOVIL PERU SAC

FINANCIAL REPRESENTATIVE / BANK ASSISTANT

BANK INTERNATIONAL OF PERU - INTERBANK

Bachelor of Science en Business Administration International Business -

UNIVERSIDAD SAN IGNACIO DE LOYOLA

Bachelor en Business Administration Technical career -

Universidad San Ignacio De Loyola

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