Natalie Eden Valdivia Ayala
Lima
Summary
Results-driven professional with extensive experience in project management, team leadership, and research. Proven track record of effectively managing international teams and delivering high-quality solutions in data analysis and compliance research.
Overview
9
9
years of professional experience
Work History
TEAM LEAD OF THE INVESTIGATIONS/MONITORING TEAM
ASR Consulting Services EIRL
Lima
05.2017
- Led and mentored a team of investigators, refining investigations to meet stringent internal guidelines and compliance standards, ensuring accurate deliverables to private clients
- Spearheaded monitoring and investigation of Politically Exposed Persons (PEPs) and financial crimes, utilizing open media sources for comprehensive analyses and effective risk mitigation
- Implemented robust review processes, conducting periodic assessments to promptly rectify database deficiencies, enhancing data quality and reliability
- Provided hands-on training and ongoing supervision to researchers, enabling them to consistently exceed performance metrics set by World Compliance (WCo) and LexisNexis Risk Solutions (LNRS), fostering a culture of continuous improvement and excellence within the team.
SENIOR RESEARCHER/RESEARCH ADMIN
ASR Consulting Services EIRL
Lima
01.2017 - 05.2017
- Supervised and rigorously reviewed investigations for private clients, ensuring adherence to internal guidelines and regulatory standards
- Conducted thorough monitoring and investigations of Politically Exposed Persons (PEPs) and financial crimes using open media sources, mitigating compliance risks
- Implemented regular data reviews to enhance accuracy and reliability, rectifying any discrepancies within the database
- Provided comprehensive training and ongoing supervision to ensure researchers met performance metrics set by World Compliance (WCo) and LexisNexis Risk Solutions (LNRS), fostering a high-performance team environment.
SENIOR RESEARCHER / QUALITY ASSURANCE ANALYST
ASR Consulting Services EIRL
Lima
07.2014 - 01.2017
- Led a team of investigators to execute client-requested investigations with meticulous attention to detail, ensuring adherence to internal protocols and regulatory guidelines, resulting in consistently high-quality outcomes
- Orchestrated comprehensive monitoring and investigation initiatives focused on Politically Exposed Persons (PEPs) and financial crimes, utilizing diverse open media sources to gather actionable intelligence and effectively mitigate compliance risks
- Implemented rigorous review procedures, conducting regular audits to proactively identify and address database discrepancies, enhancing data accuracy and reliability
- Provided comprehensive training and ongoing mentorship to researchers, empowering them to exceed performance benchmarks set by World Compliance (WCo) and LexisNexis Risk Solutions (LNRS), fostering a culture of excellence and continuous improvement within the team.
MEDIA RESEARCHER
ASR Consulting Services EIRL
Lima
02.2012 - 07.2014
- Led and supervised a skilled team in conducting meticulous investigations for private clients, ensuring adherence to protocols and regulatory standards, thus ensuring accurate outcomes
- Spearheaded monitoring and investigation efforts targeting Politically Exposed Persons (PEPs) and financial crimes, utilizing diverse open media sources to mitigate compliance risks effectively
- Implemented rigorous review processes to fortify data integrity, conducting regular assessments to rectify deficiencies
- Provided comprehensive training and ongoing mentorship to foster a culture of excellence and continuous improvement within the team, exceeding performance metrics set by World Compliance (WCo) and LexisNexis Risk Solutions (LNRS).
INTERNATIONAL OPERATIONS MANAGER
Avanti Corporation S.A.C
Lima
01.2011 - 08.2011
- Supervised a large team of teleoperators responsible for selling our customers' products
- Participated in recruiting, hiring, and training new telemarketers and sales agents
- Conducted regular call reviews to maintain sales procedure quality and ensure excellent customer service standards.
INTERNATIONAL OPERATIONS MANAGER
Mateo Consultores S.A.C
Lima
07.2009 - 11.2010
- Supervised a large team of teleoperators focused on selling customers' products
- Involved in recruiting, hiring, and training new telemarketers and sales agents
- Conducted regular call reviews to maintain sales procedure quality and ensure excellent customer service.
TRAINER OF THE INTERNATIONAL OPERATIONS DIVISION
Tellus Peru
Lima
04.2010 - 05.2010
- Played a key role in recruiting, hiring, and training new telemarketers and sales agents, focusing on sales techniques and customer service excellence
- Supervised and conducted regular call reviews to maintain sales procedure quality and ensure superior customer service standards.
TELEPHONE OPERATOR IN ENGLISH
Tellus Peru
Lima
01.2010 - 03.2010
- Engaged in phone-based sales of client products, conducted surveys, and verified data submitted by customers.
AU PAIR
Smiling Faces
Lima, Peru and Rotterdam, Netherlands
09.2008 - 09.2009
- Provided childcare for two young girls, including meal preparation and household chores, while also offering Spanish and English language lessons.
GUEST ROOM ATTENDANT/HOUSEKEEPER
Cedar Breaks Lodge Hotel & Spa
Brian Head, Utah
12.2007 - 03.2008
- Performed housekeeping duties in holiday residences, ensuring cleanliness and guest satisfaction by providing necessary amenities and running errands
- Additionally, facilitated communication with Spanish-speaking guests, translating requests and notifying maintenance staff of any issues.
Education
Four semesters of Organizational Psychology -
Universidad Continental
01.2015
Four semesters of Translation and Interpreting of French and German -
Ricardo Palma University
01.2008
Basic level Dutch course -
Volksuniversiteit Rotterdam
Skills
- Project Management
- Team Leadership
- Strategic Planning
- Problem Solving
- Research
- Customer Service
- Critical Thinking
- Fluent in Spanish and English
- Fast learner and Open-minded
Languages
Spanish
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
German
Beginner
A1
Dutch
Elementary (A2)
A2
Timeline
TEAM LEAD OF THE INVESTIGATIONS/MONITORING TEAM
ASR Consulting Services EIRL
05.2017
SENIOR RESEARCHER/RESEARCH ADMIN
ASR Consulting Services EIRL
01.2017 - 05.2017
SENIOR RESEARCHER / QUALITY ASSURANCE ANALYST
ASR Consulting Services EIRL
07.2014 - 01.2017
MEDIA RESEARCHER
ASR Consulting Services EIRL
02.2012 - 07.2014
INTERNATIONAL OPERATIONS MANAGER
Avanti Corporation S.A.C
01.2011 - 08.2011
TRAINER OF THE INTERNATIONAL OPERATIONS DIVISION
Tellus Peru
04.2010 - 05.2010
TELEPHONE OPERATOR IN ENGLISH
Tellus Peru
01.2010 - 03.2010
INTERNATIONAL OPERATIONS MANAGER
Mateo Consultores S.A.C
07.2009 - 11.2010
AU PAIR
Smiling Faces
09.2008 - 09.2009
GUEST ROOM ATTENDANT/HOUSEKEEPER
Cedar Breaks Lodge Hotel & Spa
12.2007 - 03.2008
Four semesters of Organizational Psychology -
Universidad Continental
Four semesters of Translation and Interpreting of French and German -
Ricardo Palma University
Basic level Dutch course -
Volksuniversiteit Rotterdam
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