Nathali Cohen Gonzales
Lima
Summary
Business Administration Bachelor from the University of Piura with experience in commercial and Marketing.
Proactive, committed to results, detail oriented an highly predisposed to teamwork and learning.
Overview
3
3
years of professional experience
Work History
Bilingual Costumer Service Agent, DoorDash
Teleperformance Peru SAC
Lima
03.2023 - 07.2024
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Created reports detailing customer interactions for management review.
- Answered incoming calls in english or Spanish promptly and professionally within company standards to provide technical support.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Attended training sessions regularly to stay current on new products or services.
Commercial Assistant
SmartSea
Piura
08.2022 - 01.2023
- Monitored inventory levels and placed orders for stock replenishment when necessary.
- Conducted market research to identify new business opportunities and trends in the industry.
- Organized and maintained customer records, including contact information and purchase histories.
- Researched potential vendors or costumer to keep the data updated.
- Prepare sale proposal and presentation for costumers.
- Developed promotional materials such as brochures, flyers, presentations or merchandising for international fairs to support marketing efforts.
- Assisted in the creation and implementation of marketing strategies to increase brand awareness.
- Performed other duties as assigned by supervisor or manager.
Administrative and Marketing Assistant
Arqteria, Grupo Reyes Santivañez
Piura
04.2021 - 10.2021
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Helped to plan and execute webinars and online presentations.
- Generated content for various media platforms, such as websites and social media accounts.
- Created presentations for internal meetings or external clients using PowerPoint, Prezi.
- Prepare reports on social media metrics.
Digital Marketing Intern
SUMATE, Universidad de Piura
Piura
03.2021 - 09.2021
- Create and execute content marketing strategies
- Participated in brainstorming sessions to develop ideas for innovative campaigns.
- Prepare monthly content grid.
- design graphic templates for social networks.
- Copywriting and community management on Instagram.
Education
Business Administration
Universidad De Piura
Piura, PIU12-2021
Skills
- Canva advanced
- Saleforce System Intermediate
- Microsoft office Advance
- Photoshop intermediate
Affiliations
- Swimming - Competitive level
Languages
Spanish
First Language
English
Advanced (C1)
C1
Accomplishments
- Represent School and University in different national competitions
Timeline
Bilingual Costumer Service Agent, DoorDash
Teleperformance Peru SAC
03.2023 - 07.2024
Commercial Assistant
SmartSea
08.2022 - 01.2023
Administrative and Marketing Assistant
Arqteria, Grupo Reyes Santivañez
04.2021 - 10.2021
Digital Marketing Intern
SUMATE, Universidad de Piura
03.2021 - 09.2021
Business Administration
Universidad De Piura