Nicole Pollino Ochoa
Lima,LMA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Dimov Tax Specialist
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed regular reconciliation of client accounts to identify discrepancies or potential errors before filing taxes.
- Assisted in the preparation of various tax forms, reducing the workload for senior staff members during peak times.
- Reviewed and updated client correspondence, ensuring clear communication of tax-related information and deadlines.
- Communicated effectively with team members regarding ongoing projects, ensuring all deadlines were met without compromising quality standards.
- Stayed up-to-date on current tax laws and regulations through continuous professional development opportunities, applying this knowledge to better serve clients'' needs.
- Prepared comprehensive reports on client''s financial standing, providing valuable insights for informed decision-making during tax planning sessions.
- Streamlined administrative processes for tax preparation, resulting in increased efficiency and reduced errors.
Junior Manager
Habitat Hotel
04.2022 - 01.2024
- Reported project results to senior project manager.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Streamlined office operations for increased efficiency and reduced overhead costs.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Supervised team of four front desk agents and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of sixty-room hotel with staff of twenty five employees.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Prepared monthly resort audits for review.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Developed and implemented promotional strategies to increase occupancy.
Front Desk Receptionist
Habitat Hotel
03.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
Management and Resource Coordination
Rocca
01.2020 - 03.2021
- Presented findings and recommendations to senior executives in a clear, concise manner that facilitated informed decision-making processes regarding information management investments.
- Conducted thorough research on industry trends and emerging technologies, ensuring relevance and value in client recommendations.
- Identified opportunities for process improvement within client organizations, leading to increased efficiency and cost savings.
- Designed innovative information architecture frameworks for clients, facilitating improved data organization and retrieval capabilities.
- Assessed client needs through detailed consultations, enabling the creation of tailored information management plans for optimal results.
- Analyzed clients'' existing technology infrastructure to identify areas for improvement and provide strategic recommendations based on industry best practices.
- Championed change management initiatives within client organizations by addressing concerns, providing support and ensuring successful adoption of new technologies.
- Evaluated th potential impact of emerging trends and technologies on client businesses, offering insights into how they could be leveraged for growth and success.
- Negotiated vendor contracts on behalf of clients, securing favorable pricing and terms for technology products and services.
- Collaborated with cross-functional teams to develop comprehensive solutions that addressed both technical and business requirements.
- Streamlined information management processes by implementing efficient software solutions, resulting in improved data accessibility and reduced retrieval time.
- Developed customized technology strategies for clients to enhance their business performance and productivity.
- Evaluated the effectiveness of implemented technology solutions through ongoing monitoring and analysis, making adjustments as needed for continued success.
- Established effective communication channels between project team members, fostering collaboration throughout the project lifecycle.
- Optimized workflows within client organizations by automating manual tasks using advanced software tools.
- Implemented cybersecurity measures for clients'' systems, safeguarding sensitive data from potential threats and breaches.
- Participated in internal audits regarding quality management system.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Investigated system issues and implemented resolutions to reduce downtime.
- Trained clients'' staff on new technology solutions, contributing to seamless integration and enhanced user experience.
- Provided expert guidance on best practices for data storage, backup, and recovery procedures to ensure business continuity during unexpected events.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
Education
No Degree - Architecture
Universidad San Ignacio De Loyola
Lima05.2025
Skills
Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Time Management
- Computer Proficiency
- Customer Relations
- Strong Problem Solver
- Scheduling
- Office Management
- Multi-line phone proficiency
- Schedule Management
Languages
Spanish, Italian
Native language
English
Proficient
C2
German
Elementary
A2
Timeline
Administrative Assistant
Dimov Tax Specialist
01.2024 - Current
Junior Manager
Habitat Hotel
04.2022 - 01.2024
Front Desk Receptionist
Habitat Hotel
03.2021 - 04.2022
Management and Resource Coordination
Rocca
01.2020 - 03.2021
No Degree - Architecture
Universidad San Ignacio De Loyola
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