Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nilton Frank Zarabia Chuquillanqui

Lima,ARE

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Also experienced in bilingual customer service representative with a proven track record at Teleperformance, excelling in problem-solving and enhancing customer satisfaction. Skilled in payment processing and adept at managing high-volume calls with empathy and patience, ensuring swift resolutions and maintaining confidentiality of sensitive information.


Overview

10
10
years of professional experience

Work History

Bilingual Customer Service Representative

Teleperformance
07.2023 - 04.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Provided language translation services for customer service inquiries.

Administrative Assistant

Haydee Clohes
10.2016 - 06.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Executive Secretary

Paraguay Asuncion North Mission
10.2015 - 06.2016
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Facilitated smooth travel arrangements for volunteers, ensuring seamless itineraries and accommodations.
  • Collated and distributed agendas and minutes for all executive meetings.

Education

Bachelor of Accounting - Accounting And Finance

Universidad Peruan De Ciencias Aplicadas
Lima, Peru
12-2027

No Degree - Excel

Idat
Lima, Peru
04-2019

Bachelor of Business Administration - Business Administration

Private University Telesup
Lima, Peru
12-2012

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Payment processing
  • Time management
  • Empathy and patience

Timeline

Bilingual Customer Service Representative

Teleperformance
07.2023 - 04.2025

Administrative Assistant

Haydee Clohes
10.2016 - 06.2023

Executive Secretary

Paraguay Asuncion North Mission
10.2015 - 06.2016

Bachelor of Accounting - Accounting And Finance

Universidad Peruan De Ciencias Aplicadas

No Degree - Excel

Idat

Bachelor of Business Administration - Business Administration

Private University Telesup
Nilton Frank Zarabia Chuquillanqui